Job Description

Donation Centre Assistant - Fixed term contract to end of March 2026

Salary

: 18,106 - 20,372 per annum (dependant on age) WTE 22,633 - 25,466 based on 40 hours a week

Hours:

32 hours per week including alternate Saturdays

Location:

Farnborough Donation Centre, Farnborough, Hampshire

Are you looking for a job where you can make a real difference? Phyllis Tuckwell's Donation Centres and shops are run by a wonderful and dedicated team of staff and volunteers.

An opportunity has arisen to recruit an Donation Centre Assistant to help run our highly successful and extremely busy Donation Centre in Farnborough.

About You

A successful Donation Centre Assistant will:

Have the required skills to ensure the Donation Centre runs smoothly Have exceptional customer service and be inspired to support our patients and their loved ones Have excellent interpersonal and communication skills with previous customer service experience Have the capability to work independently and as part of a busy team Ideally have previous experience within a charity or fashion-based organisation, however full training will be provided Have the ability to be able to lift, sort and move donated items Be able and willing to lone work, when required
For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

Six weeks paid holiday plus public holidays Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%) Health Cash Plan Scheme Employee Assistance Programme Staff Benefit Scheme Blue Light Discount Card

Excellent Career Development

Skill Development and Training Internal Mobility and Career Progression Upskilling Apprenticeships Diverse Training Courses

A Great Place to Work

Equal Opportunities employer Flexible hours and flexible working Supportive colleagues 97% of our staff are proud to work for Phyllis Tuckwell

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Jenny Peat, Director of Income Generation on jenny.peat@pth.org.uk. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk

Closing date for receipt of applications:

Wednesday 15th October 2025

Please do not apply on Indeed, apply on the Phyllis Tuckwell website https://phyllistuckwellhospice.ciphr-irecruit.com/applicants/vacancy/3891/Donation-Centre-Assistant--Farnborough?&from=recruiter&m=2

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.

Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES

Job Type: Part-time

Pay: 18,106.00-20,372.00 per year

Expected hours: 32 per week

Benefits:

Company events Company pension Employee discount Free flu jabs Life insurance Referral programme
Work Location: In person