Job Description

Donation Centre Manager

Salary 26,200 per annum

Hours 37.5 per week (including regular weekends)

Responsible to Deputy Head of Retail

Accountable to Head of Retail and Trading

Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.

However, the current constraints of our ageing facilities are making this more difficult than ever. Our ambitious redevelopment plans will modernise and expand our existing facilities to transform the environment in which we care for our patients, as well as meaning we can care for more people who need us. In April 2024, Overgate Hospice launched a capital appeal, the Big Build Appeal, to raise the funds needed to make these transformational plans become a reality.

Job Summary

The Donation Centre Manager plays a critical role in the success of the Hospice Retail Income Generation with full responsible for leading the Donation Centre function, the post holder must be hardworking, dynamic and self-motivated.

The Donation Centre Manager will play a key role in leading and optimising the operations of the Donation Centre, working closely with the Retail Team to ensure the efficient collection, processing, and distribution of donated stock to retail shops. The role includes the ongoing implementation and monitoring of a robust Gift Aid system to maximise revenue. The manager will also proactively strengthen relationships within the local community to maintain and grow the flow of quality donations, supporting the wider retail strategy and organisational objectives.

Minimum Qualifications / Experience Required

Study to GCSE C Level or equivalent

Minimum 2 years' experience of management in Charity retail, wherever a large format shop or Donation Centre /Warehouse

Full Driving Licence

Key Working Relationships

Deputy Head of Retail

Head of Retail and Trading

Area Managers

Donation Centre Team

Retail Team

Local Community

Volunteer Services Co-ordinator and Volunteers

Fundraising Team

Duties and Responsibilities

To organise and lead the day-to-day deliveries, collections and distribution of stock received through the Donation Centre and all Retail Shops. This includes collections from supporters, uplifts of excess shops from all Overgate shops and the transfer of stock.

To ensure all eligible Gift Aid donations are processed correctly in line with Gift Aid procedures, HMRC guidelines and Overgate Hospice Policies. Actively promote gift aid to all donors to the donation centre.

Working with the Deputy Head of Retail to ensure robust procedures are created and followed in the Donation centre to create a streamlined flow of stock for the Hospice shops.

To ensure all appropriate standards of security and health and safety are met in the donation centre.

Ensure all unsaleable items are recycled correctly, monitor income and achieve recycling targets, develop contacts and partnerships to enable and drive new initiatives to improve recycling, increase income and be informed of any legislative changes, both nationally and within local councils.

Manage and monitor the sorting teams to ensure all items are processed according to Overgate policies and procedures.

As part of this role, you will be required to engage in manual handling tasks, including lifting and carrying bags and boxes of donated stock. Training and guidance on safe manual handling practices will be provided to ensure your safety and wellbeing.

Ensure that the Overgate Specialist shops receive the stock they need to maintain stock levels.

Liaise with the Shop Managers to ensure the stock is suitable for what they need.

Work with the Ecommerce team to identify items for eBay and any other online sales platforms.

Lead and support a team of warehouse staff and volunteers ensuring they feel appreciated, motivated and supported

Lead, support and engage with corporate volunteers and other volunteering groups.

Work with the Deputy Head of Retail in setting a schedule, organising and running jumble sales to increase income from take-off and lower quality stock.

Achieve annual budgeted income targets, objectives and agreed KPI's.

Utilise social media to advertise the donation centre, attract volunteers and donors.

Makes appropriate use of volunteer help, involving volunteers in all aspects of fundraising, liaising with the Volunteer Services Co-ordinator on recruitment, selection, training and supervision of volunteers.

Promote volunteering opportunities where and when appropriate.

Build long term sustainable relationships within the Calderdale Community at all levels and represent the organisation at key retail events and activities where applicabl.

Address any premises problems in a timely manner or other problems identified by the Donation Centre staff and volunteers.

Ensure the Donation Centre is maintained to a high standard and the Hospice values are represented across the team.

Marketing

Maximise all PR and marketing opportunities for the hospice.

To identify and develop opportunities to promote Overgate Hospice Retail Donation Centre within the community.

Audit and Research

Work within all legal frameworks including but not exclusively; Institute of Fundraising, Charity Commission, and Charity Retail Association.

Overgate General Duties and Responsibilities

All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

All employees must undertake relevant mandatory training.

All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.

All employees must adhere to the Hospice's Standards of Behaviour Framework and Values in all aspects of their work.

This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.

Safeguarding Children and Adults at Risk

All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.

Valuing Diversity and Equality

All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice's Equal Opportunities Policy.

PERSON SPECIFICATION

Qualifications/Training

Essential

Educated to GCSE C or above level or equivalent.

Current driving licence and access to own transport for work use

NVQ or equivalent qualifications in management

Knowledge

Essential

Knowledge of the local area

Knowledge of gift aid legislation

Minimum 2 years' experience of management in Charity retail, either a large format shop, Donation Centre/Warehouse

Experience of working to timescales and deadlines

Experience of representing an organisation in a professional manner

Experience of prioritising own workload and working with minimum supervision

Experience of managing staff and dealing effectively with staffing issues

Experience of working with and managing volunteers

Experience of using computers

Experience of multitasking and working with constant interruptions

Desirable

Experience of working with budgets, income and expenditure

Skills/Abilities

Essential

Excellent organisational skills

Understanding and competent use of social media

Excellent telephone manner

Flexible, friendly, accessible attitude

Excellent communication skills (written and o

Good timekeeping

Excellent interpersonal skills

Ability to work flexible, occasional unsocial hour

Ability to communicate verbally and in writing

Ability to work in a team which includes volunteers

Ability to maintain confidentiality

Excellent attention to detail

Personal Attributes

Essential

Self-confidence and results-focused personal drive

Ability to deal with conflicting demands & pressures

Emotionally Resilient

Willing to undertake further education and training to meet the demands of the role

Understanding of, and empathy with, Hospice environment

Team player who earns the trust & respect of colleagues

Positive, professional approach and image

Diplomatic, yet assertive when required

Commitment to the purpose and values of Overgate

Job Types: Full-time, Permanent

Pay: 26,200.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person