Job Description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Donor Carer Mobile Team

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.


We currently have both

permanent

and

fixed-term vacancies

available. The fixed-term positions are for a period of

12 months

.


The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!


You will be working on a shift basis cover sessions within a Monday Friday period.


Early shifts start at 06:45 and finish 18:00. Late shifts start at 10:15 and finish 21:00, this will be a 8.30 - hour day with either a 60 min unpaid break depending on the shift. The majority of the shifts are late shifts.


The day-to-day timings do change depending on where the venue is on any given day.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you're someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!


You don't need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you've worked in a team and know what it means to go the extra mile for someone, we'd love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we'll provide all the training you need.


In this role, you'll learn practical healthcare skills and take a step into the NHS. You'll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they're comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.


You'll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you'll get the opportunity to drive our equipment lorry (don't worry, we'll give you full training for that!).


It's a hands-on, active role with some lifting and moving, so you'll need to be comfortable working on your feet and as part of a supportive, close-knit team.


If you're ready to build a meaningful career, gain valuable skills, and make a real difference, we can't wait to welcome you on board!

About you

Experience and Knowledge

Have experience of dealing with the public. Have experience of delivering a quality customer service. Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

Have a good standard of numeracy and literacy. Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)

While driving in the UK under DVLA rules may apply to non-UK licence holders, you will not be considered for this post without a full UK driving licence (manual), as part of the role requires you to submit your full UK licence for Group 2 driver application processes.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.


Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.


Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.


You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer you:

6-week training period to fully prepare you for your career with us Rotas published 6 weeks ahead of time. No night shifts. Payments for unsociable hours, overtime, meal and driving allowances where applicable. NHSBT promotes flexible working opportunities where the role allows. 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years' service and 33 days after 10 years' service. An NHS career pathway- we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our

Thrive

program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at:

www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.


If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.



This vacancy will close at 23:59 on 31st August 2025.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications.

The session visits are scheduled for w/c 15th September 2025 - subject to confirmation.