Job Description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Job Summary

This post will provide you with a good grounding in administrative work and the use of office procedures and equipment.


There will be opportunities for you to find out about blood collection, the processes we undertake to ensure the blood is safe and the lifesaving products we make from our donations.


Your essential role will directly contribute to saving and improving people's lives.

Main duties of the job

You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are met. You will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or email. You will be the expert user in a variety of computer-based applications, including established software packages (e.g. Microsoft Office) and internal software for which you will be trained

You will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service.


This role will be for 8-shifts per fortnight. The centre is open 7 days a week and therefore shifts will cover weekends too on a rota basis.


The earliest start of a shift may be 08:00 and the latest finish may be 19:30.

About You

Experience and Knowledge

Experience of maintaining extensive records in both paper and electronic format in a way that allows othes to quickly retrieve information Experience of working and complying with standard procedures and confidential information Experience of working in a high paced, customer focussed environment Knowledge of organising and prioritising a busy and varied workload Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Qualifications and Training

Educated to NVQ level 3 in Customer Service, or equivalent experience. Demonstrate commitment to own Continued Professional Development (CPD)

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.



Our three core values are what set us apart. They guide and inspire everything we do.


By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.



You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at:

www.nhsbsa.nhs.uk/pensions

We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our

Thrive

program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.


Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

This vacancy will close at 23:59 on Thursday 9th October 2025.

Interviews are anticipated to be held on 21st October 2025 subject to confirmation


For informal enquiries please contact Lindsay Williams at lindsay.williams@nhsbt.nhs.uk