Job Description

Are you looking for a career with an employer who values their team? One who has a supportive network of colleagues? A company that's on an incredible journey? One that's been named Leasing Company of the Year, and awarded 'Large Business of the Year' at the Yorkshire Post's Excellence in Business Awards? Then you're in the right place!



We are the UK's top independent leasing, fleet management, and vehicle outsourcing business, and we're thrilled to offer an incredible opportunity for a Downtime Management Controller to come aboard our expanding car and van division at Zenith.



Based in our Kirkstall Forge office in the Leeds area, this role is as diverse as it is rewarding, with a strong focus on customer service and the chance to build connections with a variety of internal and external partners. At Zenith, we believe in delivering a customer experience that is second to none. As a Down Time Management Controller, you'll play a critical role in keeping our customers mobile by ensuring vehicle off-road time is managed efficiently and effectively.



If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy problem-solving and communication, this could be your next big opportunity.



As part of our friendly and driven Down Time Management team, you'll be the go-to contact for both drivers and suppliers when a vehicle is off the road. You'll combine strong communication, attention to detail, and investigative thinking to drive down repair time and ensure vehicles are back on the road as quickly and smoothly as possible.



To excel in this role, you'll need to be a self-starter who can thrive under pressure, work well in a team, and deliver first class service. Strong communication skills, attention to detail, IT proficiency, and excellent organization are all essential. Don't miss out on this amazing opportunity to grow and succeed with us! Apply now and let's build a bright future together.



So, what will you be doing?


Manage repairs through Zenith's preferred mechanical network. Communicate clearly and professionally with drivers, suppliers, and manufacturers. Monitor and update vehicle repair progress using internal systems. Be the driver's first point of contact for repair updates and mobility support. Investigate and challenge repair times, liaising with our in-house Technical Services team. Raise and manage Accelerate cases where needed. Keep customers proactively informed throughout the repair process. Generate VOR (Vehicle Off Road) reports for internal and external use. Attend meetings and collaborate on process improvements.

The good stuff...benefits!


Salary of 25,530 24 days holiday, which increases with length of employment Your birthday off! A great pension contribution by Zenith (6.25%) Private Medical Insurance as standard Life Cover Zenith AA breakdown cover Excellent referral scheme if you recommend a friend to us Sports and Social club - Company/Team activities Casual dress in the office Equality, Diversity & Inclusion networks Perks at Work - save money on everyday essentials with access to shopping discounts Many more flexible benefits!

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!



We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.