Job Description

DPSS Customer Services Assistant | 8500 | Permanent Contract | 37 hours per week | 25,584 to 27,269 per annum (Scale E) | County Hall

Are you experienced in finance, customer service, and supporting vulnerable adults? If so, we'd love to hear from you!


We are looking for a dedicated and compassionate individual to join our team, supporting the Direct Payment Support Service (DPSS). In this role, you will manage the customer service desk and process invoice payments on behalf of our clients. You'll also play a vital role in ensuring that Carers and Personal Assistants are paid accurately and on time, helping to safeguard the wellbeing of those who rely on their care.

Key Responsibilities:

Provide high-quality customer service across various platforms (phone, email, etc.) Manage and process financial transactions, including online banking and payroll Support vulnerable adults and understand the challenges faced by sick and disabled individuals Ensure timely and accurate payments to Carers and Personal Assistants Maintain accurate records using MS Office, particularly Excel and Word Work with payroll and HR systems to calculate and implement tax, National Insurance, pensions, and statutory payments Prioritise tasks effectively in a high-volume, deadline-driven environment

About You:

You will have experience in:


Customer service roles, ideally in a finance or care-related setting Using finance systems, including online banking and payroll software Supporting vulnerable adults or working in a care environment Microsoft Office, especially Excel and Word
You will also:


Be confident working with payroll systems and databases Have excellent communication skills and a customer-focused approach Be proactive, adaptable, and able to manage your workload independently Be subject to a DBS check

What We Offer:

A supportive and inclusive team environment Opportunities to contribute to the development of payroll qualifications The chance to make a real difference in people's lives

Interested?

For more information about the role, please contact:



Heidi Sampson - DPSS Customer Services Manager heidi.sampson@norfolk.gov.uk


or


Cameron Tovee-Galey - DPSS Customer Services Coordinator cameron.toveegaley@norfolk.gov.uk



These are some benefits you can enjoy by working for Norfolk County Council:


Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. Financial benefits such as: + ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
+

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply,

we recommend reading the full

Job description and person specification

to help you demonstrate how you meet the criteria. You can also find information on our

Terms and Conditions

here.



Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 18 July 2025 23:59

All other applicants closing date: 28 July 2025 23:59