Job Description

Job Details
Section
User Experience & Partnerships
Location:
Hartley Library
Salary
24,900 to 26,338 Pro rata per annum
Part Time Permanent (26 hours per week)
Closing Date:
Monday 14 July 2025
Interview Date
To be confirmed
Reference
3149025KX

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.


Salary is between 24,600 - 26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.


This position is being offered on a part-time (26 hours per week), permanent basis.


The following shift pattern is available:


Monday - Thursday 07:45-14:15


Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to formal interview.


If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Karin Jazosch, Customer Services Manager (K.Jazosch@soton.ac.uk).


We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian, and Minority Ethnic communities, people who identify as LGBTQ+, and people with disabilities.

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton!



As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.


This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.


Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.