Job Description

To deliver market leading drainage reports and estimating service meeting all client service level agreements.

To ensure reports conform to client's policies and standards and building regulations.

To ensure Clients and other Operational Teams can understand the current status of each claim, by ensuring that our reports are clear and concise

Key Responsibilities:

Take information from site investigation and construct a repair method and costings.

Apply principles of insurance to ensure policy principles are upheld. Ensure reports comply with industry and client standards. Reports are to be set out in a common sense manner and designed to be interpreted by a non-professional in the industry.

Drainage reports to be written in accordance with the Drainage repair book.

Instruct repair methods which use the latest technology and minimise disruption to the customer

Making calls to customers who are not covered under their insurance. Explaining the reasons why and offering our services privately

Liaise with Drainage surveyors, site agents, project managers, area managers.

Determine if damage to drain/water pipe is covered under the policy

Ensure daily allocation of reports is completed.

Internal

Role holder plans activities and projects and seeks input from others, shares detailed reports and plans with other as required

Competencies:

Managing customer relationships to deliver excellent customer service -

Level 3

Delivering business results -

Level 3

Leading others and helping them to learn -

Level 3

Team working -

Level 3

Problem solving, influencing and making decisions -

Level 3

Making change work -

Level 3

Using information effectively -

Level 3

Developing the strategy -

Level 3

Skills:

2-3 years previous experience of writing drainage reports

Interpersonal skills

Customer service

Attention to detail

Computer literate using all Microsoft Office applications but especially Word and Excel, including working with AutoShapes, macros, etc.

Some previous experience of CAD or similar drawing tools would be a bonus as the role includes preparing simple site drawings.

Experience of using AutoCAD.

Comprehensive knowledge of UK building regulations.

Knowledge of Environment agencies regulations in regards to off mains drainage

Organisational skills

Team Player

Technical background within the industry

Analytical, problem solving skills

Able to work in a busy and often pressurised environment

Negotiation Skills

Ability to adapt to changing workplace

Able to use initiative

Managing client, contractor, customer relationships

National Sewage OS20X or OS19X if possible

Role holder to work closely with other members of the Underground services management team to achieve corporate and UK goals.

External

Role holder interfaces frequently with external parties and works with them to plan, develop or discuss activities and projects, i.e. new business implementation.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Birmingham B46 1HT (required)
Work Location: In person

Reference ID: Drainage Report writer