Job Description

About Us

Octane Draincare Ltd

is a leading provider of drainage solutions across domestic, commercial, and industrial sectors. We specialise in CCTV surveys, drain repairs, and ongoing maintenance. With a strong reputation for reliability, quality, and customer satisfaction, we are now seeking an experienced

Operations Manager

to join our team and oversee the smooth and efficient delivery of our services.

Role Overview

As Operations Manager, you will take responsibility for the day to day management of our field engineers and office support teams. You will ensure the efficient scheduling of work, effective resource allocation, and full compliance with health, safety, and environmental regulations. This is a hands on leadership role, requiring strong problem-solving skills and the ability to thrive in a fast-paced, reactive service environment.

The ideal candidate will also be proficient in processing camera reports from

Win Can

and able to support our reporting and data processing department as required.

Key Responsibilities

Manage and coordinate field engineers and office support staff. Oversee job scheduling, resource allocation, and equipment management. Ensure compliance with all health, safety, environmental, and industry regulations. Monitor key performance indicators (KPIs) including completion rates, customer satisfaction, and operational efficiency. Lead and motivate teams, ensuring high standards of performance and safety. Maintain strong client relationships and uphold excellent service standards. Manage budgets, operational costs, and reporting for senior management. Identify and implement process improvements to increase efficiency and reduce downtime. Assist with the processing and review of CCTV camera reports (Win Can) and providing quotations with recommendations.

Skills & Qualifications

Proven experience in operations management, ideally within

drainage, utilities, or construction services

. Strong leadership and team management skills. In-depth knowledge of drainage systems and health & safety compliance. Excellent organisational and problem-solving abilities. Financial and commercial awareness, with experience managing budgets and operational reports. IT literate (including

BigChange

and Microsoft Office Suite). Full UK driving licence (essential).

What We Offer

Competitive salary (negotiable depending on experience). Performance-based incentives and

sign-on bonus

(subject to T&Cs). Company pension scheme and benefits package. Opportunities for ongoing training and career progression. Supportive, professional, and safety-focused work environment.
Job Type: Full-time

Pay: 45,000.00-50,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Work Location: In person