Job Description

KINTO UK are looking to attract experienced Customer Service individuals who are passionate about providing a high level of service to our customers.


This role will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

A bit about the 'Customer Service Department':

Our mission is to ensure that all customers who interact with us are provided with swift, first-class customer service that is delivered with care warmth and pride.




An ordinary day would look like:

Handling queries that come to the customer service team via phone and email (Microsoft Dynamics).
Working with multiple customers and products across the entire customer journey.
Aiming to resolve customer queries first time
Build sustainable and trusted relationships through open and interactive communication
Handle regulated and non-regulated complaints, providing solutions and alternatives within agreed time limits to enable the best resolution.
Be an advocate of our products and services
Update and maintain customer information within our CRM system
Complete basic administration tasks
Identification and implementation of business and process improvements.
Deliver a first-class customer experience

Requirements

Previous call centre / customer service experience An extremely high level of professional communication and relationship building skills. Confidence speaking to people on the phone with exceptional communication skills. Accurate and professional written word Customer complaint resolution skills Ability to multi-task and prioritise your workload Track record of achieving call quality and customer satisfaction Accurate data entry Good knowledge of Microsoft Office, particularly Excel and Microsoft Dynamics (preferable but not essential) You will work within a high performing team, in a culture of continuous improvement and inclusivity, showing respect for people and working with integrity. Excellent commitment and engagement with the business Enthusiasm for doing what is right for the customer Have a can-do-attitude which never flags Don't give up easily and takes pride in getting things right first time Deliver on the promises you make Great attention to detail Learn from feedback quickly and positively

Benefits

Competitive starting salary Bonus earning potential 25 days holiday + 8 days bank holiday Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution Company Car Scheme following passing of probation Private Medical Cover Life assurance scheme Discounts on different retailers Wellbeing hour each month Discounts on Toyota & Lexus cars Volunteer Days Wellbeing events Employee assistance programmes Free fruit in the office Free onsite car parking Working Hours 37.5 per week Monday - Friday Hybrid working policy 2 days from home each week should you want to
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.


Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.


Some examples of how we might be able to help are listed below:

Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.