Job Description

About Us:

Situated in the heart of Luss, our 15-bedroom hotel is a well-regarded destination for visitors from around the world. With a thriving food and beverage operation, a reputation for genuine hospitality, and a focus on quality Scottish produce, we pride ourselves on delivering exceptional guest experiences.

We're now looking for a proactive and service-driven

Duty Manager

to join our leadership team. This is a hands-on, guest-facing role that's ideal for someone with hospitality experience and a passion for people and quality service.

The Role:

As Duty Manager, you'll be responsible for the smooth day-to-day running of the hotel during your shifts, including front desk, restaurant, bar, and guest services. You'll be the go-to person for both staff and guests, ensuring that operations run efficiently and that service remains consistently high across the board.

Key Responsibilities:

Oversee daily operations across all departments during your shift Ensure high standards of customer service in all guest-facing areas Support and supervise restaurant, bar, reception, and housekeeping teams Handle guest queries, feedback, and issues in a professional and positive manner Open and close the hotel as required, including cashing up and security checks Assist with staff scheduling, stock management, and daily reporting Coordinate with the kitchen and service teams to maintain smooth F&B service Uphold health and safety, hygiene, and licensing compliance

Staff Training & Development:

We believe great teams are built through strong leadership and ongoing development. As Duty Manager, you'll play an active role in coaching and guiding junior team members, helping to create a supportive and professional work environment. You'll contribute to training sessions, lead by example on the floor, and ensure all staff have the confidence and knowledge they need to deliver excellent service.

About You:

Previous experience in a supervisory or duty management role within hospitality Strong understanding of hotel and F&B operations Excellent interpersonal skills and a calm, solutions-focused approach Confident leading a team and taking ownership of service delivery Passion for customer service and a commitment to quality standards Flexible and willing to work shifts, including evenings and weekends Knowledge of the Scottish tourism industry and local food & drink is a plus

What We Offer:

Competitive salary and share of tips Supportive and collaborative work environment Opportunities for progression and professional development Staff meals on duty and in-house discounts Beautiful working location in a scenic part of Scotland
Job Types: Full-time, Permanent

Pay: 28,128.00 per year

Additional pay:

Tips
Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Sick pay Store discount
Schedule:

Day shift Night shift Weekend availability
Work Location: In person

Reference ID: DM - LLAH