Job Description

Location:

Grinkle Park Hotel

Flexible hours, including weekends and bank holidays

Join the welcoming team at Grinkle Park as our new Duty Manager. We are looking for someone with a positive approach to hospitality who can help us deliver memorable guest experiences and support the smooth running of daily hotel operations.

Hotel Duty Manager Responsibilities - Hospitality, Guest Service and Operations

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Supervise and coordinate all front-of-house and back-of-house operations, ensuring standards of guest service excellence are consistently met. Act as the main point of contact for guests, confidently dealing with enquiries, feedback or concerns in a professional and friendly manner. Support and lead the hotel team during your shift, providing guidance, motivation and hands-on assistance. Oversee daily operations including reception, food and beverage, housekeeping and maintenance, liaising with Staff from all departments. Ensure safety, security and cleanliness in all public areas and during all events and peak times. Assist in the training and development of team members to uphold our high standards of service and hospitality. Handle guest check-ins, check-outs and reservations as required. Respond quickly and efficiently to any emergencies or incidents. Monitor compliance with hotel policies and procedures.
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Ideal Candidate - Hotel Duty Manager Skills & Requirements

Previous experience in a supervisory or management role within the hotel, hospitality, or customer service sector. Excellent communication and interpersonal skills, with a strong focus on guest satisfaction and proactive problem solving. Ability to multitask, remain calm under pressure, and maintain attention to detail in a busy environment. Confidence when working independently as well as part of a team. Flexible approach to working hours, including weekends and evenings. Pride in personal presentation and fostering a professional, inclusive workplace. Willingness to learn and participate in ongoing training programmes.
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Benefits of Working With Us

Training provided, with opportunities for qualifications through an apprenticeship scheme. Heavily discounted room rates within our hotel group.. Share of monthly tips. Recognition at annual group events and awards.
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Application Process - Join Our Hotel Management Team

If you are enthusiastic about providing excellent service and supporting all aspects of hotel operations, we would love to hear from you. Please click the apply link below to submit your CV and cover letter telling us why you are the ideal candidate for our Duty Manager position.


We are committed to equal opportunities and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.