Job Description

JOIN OUR FAMILY


At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...


A DAY IN THE LIFE OF THE DUTY MANAGER AT THE IMPERIAL HOTEL BLACKPOOL


What you'll be doing...


Reporting to the Operations Manager, you can expect your working day to include the following:

Maintain the highest standards of guest care, by offering a friendly, efficient, informal yet highly professional service. Meeting & greeting guests, dealing with guest complaints and comments. Liaise with HOD's to ensure that standards are continuously developed and maintained throughout the Hotel. Maintain full knowledge of all inner workings of the Hotel, including room rates, hotel policies, VIP's, hotel events and more. Support Food & beverage departments, including functions and conferences Support reception and nights teams as required Continuously review team behaviour, appearance, and performance.

WHAT WE NEED FROM YOU


We hire mostly on personality & potential but here are a few of our requirements...


To succeed in the role of Duty Manager, you will need the following qualities and skills:

An enthusiastic individual, who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional. Strong leadership, management, communication, and organisational skills. Prior experience of a similar sized operation, including F&B operations, weddings, conference & banqueting and front of house. People focused, with strong attention to detail and the ability to lead from the front to ensure the team deliver a standard of service that meets the needs and expectations of our guests. Food and Beverage experience would be desired .

WHAT WE OFFER


You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over 1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.



EQUAL OPPORTUNITIES


RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.


International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.


#LifeatRBH


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