Job Description

Step into the dazzling world of GLOBALLS, where every game is an electrifying adventure! Our UV Crazy Golf and Games venue is a neon paradise brimming with fun challenges and unforgettable experiences. Joining our vibrant, enthusiastic team as a Duty Manager, you'll be the heartbeat of the venue, creating magical moments for guests of all ages.

Job Overview:

As a UV Crazy Golf Fun Ambassador, you'll be a multitasking dynamo! Your mission? To ensure every guest enjoys the "GLOBALLS" experience packed with fun, laughter, and glowing memories. Whether you're welcoming guests at reception, or keeping the venue sparkling, you'll infuse energy, creativity, and exceptional service into every aspect of our glowing venue. Often, you'll be the most senior staff member on-site.

Key Responsibilities:

Role Model to Customer Hosts and Shift Leader Colleagues:

Having mastered all aspects of being the perfect GLOBALLS ambassador, you will be proficient to mentor in all aspects of being the Ultimate Host, Fast Bar Drink Master, Upselling Extraordinaire, Proactive Problem Solver, Guide, Safety & Cleanliness Guru, Social media star, Team Player to your colleagues to enable them to be as great as you as you lead by example.

Policies and Procedures:

Adhere to company policies and ensure consistency in actions and decisions.

Booking and Administration:

Handle bookings, respond to guest enquiries, and manage a smooth flow of operations at reception.

Follow Instructions:

Complete tasks assigned by senior management to keep operations running efficiently.

Stock and Purchase Control:

Manage inventory, ensure the site is well-stocked, and handle purchase orders effectively.

Security:

Safeguard the building and company property at all times.

Leadership and Vision:

Inspire the team to deliver exceptional guest experiences in a fun, engaging atmosphere.

Operational Management:

Oversee daily operations, including opening and closing procedures, ensuring the venue is clean and ready for each shift.

Operational Oversight:

Ensure the venue is fully stocked and prepared for the next shift.

Key Attributes:

Fun and Friendly Personality:

Outgoing, energetic, and great with people of all ages.

Leadership and Decision Making:

Able to lead the team confidently and follow the company policies and procedures accurately.

Sales Savvy:

Experience in retail, hospitality, or sales is a plus--you know how to excel in a customer facing environment.

Proactive Attitude:

Always ready to enhance the guest experience and resolve issues quickly and muck in with the team.

Communication Skills:

Clear, professional and empathetic communication with staff, guests and senior management is your strength.

Management Skills:

You have an ability to lead by example, organise your team's personalities and strengths and respond effectively to emergencies or unexpected situations.

Flexibility:

Available to work evenings, weekends, and holidays as needed.

Integrity & Accountability:

Practicing discretion, trustworthiness and taking responsibility for outcomes are second nature to you.

Perks:

Discounts:

Enjoy employee discounts on games, snacks, drinks, and merchandise.

Employee Bonus Scheme:

Rewards for performance

Fun Environment:

Work in a lively, colourful, and entertaining venue.

Onsite Parking :

Free parking available in the multistorey car park

Growth Opportunities:

Explore potential for career advancement as our company continues to expand.

We can't wait for you to bring your energy, creativity, and passion to the glowing world of GLOBALLS!

Job Types: Full-time, Permanent

Pay: 26,300.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Application question(s):

Are you happy to work a mixture of day/evening shifts, including weekends? Some shifts finish as later as 23:00, so you would need a suitable route home. Customer service is at the heart of our business. With that in mind, how would you summarise your personality? When are you looking to start/current notice period? What are your strongest attributes within your career? We will require one or more references, preferably from your most recent employer. Can you provide these below to speed up the application process.
Experience:

Management: 1 year (required)
Work Location: In person