Job Description

Hotel Duty Manager

Oceana Hotels & Restaurants is a group of unique hotels and restaurants based in the beautiful region of South of England. Located in the dream location of award-winning sandy beaches of Bournemouth. We are a well-established hospitality business catering to the needs of thousands of guests each year and pride ourselves at delivering market leading guest experiences. We are a close-knit team of highly skilled and passionate hospitality professionals from diverse ethnic backgrounds which makes us a very exciting business to work with. We are looking for passionate talent to join Oceana Team and be part of a history of continued success.

Job brief

we are looking for a Duty Manager to serve as our hotel guests' first point of contact and manage all aspects of their accommodation. Reporting to General Manager. The Duty Manager must ensure that daily management duties are always carried out efficiently and effectively to ensure the smooth operation of the Hotel.

Suitable candidates must be experienced in a similar position, organised, self-motivated and passionate about selling.

Main responsibilities

To ensure that high standards of guest service are maintained throughout the hotel, and to assist with the supervision and inspection of all facilities and public areas. To be fully aware of all hotel services and activities. To have an understanding of Front Office procedures and assist in reception, if required. To assist with any Hotel operations as necessary, i.e. assisting in the Food and Beverage operations and Housekeeping, if requested by the General Manager. To upsell Hotel Facilities at all opportunities to maximise revenue. To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock, cash and property. To assist with the accurate recording of time sheets for the purposes of payroll and collating any New Starter paperwork within the deadlines required by finance if required To record and report all faults and damage arising to Maintenance using the portal. To ensure all equipment throughout the hotels is used safely and effectively and to assist with Staff Training if required. To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation. To record, report and process lost property according to hotel procedures. To assist with the training of team members in order to encourage and obtain maximum commitment. This to include recording of training, Induction and National Vocational Qualifications. To consistently deliver superior customer service. To be aware of and strictly adhere to fire procedure precautions and bomb threat procedures as laid down by the hotel and company in order to satisfy statutory legislation. To attend training when required To be fully aware of and adhere to Health and Safety and fire procedures To be fully aware of and comply with hotel and company rules and regulations as identified in the Staff handbook.

Requirements

Work experience in a Supervisory position within a Hotel or Hotel Duty Manager Knowledge of Guest line reservations system is advantageous but not essential Understanding of how travel planning websites operate, like Booking.com and TripAdvisor Exceptional customer service skills with a great command of English, both verbal and written Ability to work under pressure and in a busy team environment Flexible with shift patterns, early mornings and late nights. Legal right to work in the UK

Benefits

Competitive salary Excellent training and development opportunities Meals and uniform provided Excellent career progression opportunities within a successful growing business Discounts on our spa Packages and overnight stays across the Oceana Hotels Group
Suitable candidates must be experienced in a similar position, organised, self-motivated and passionate about hospitality.

Job Type: Full-time

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person