Job Description

Job Ref:

CG12065

Branch:

County Hotel Carlisle

Location:

County Hotel Carlisle, Carlisle

Salary/Benefits:

Great benefits

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

06/10/2025

Closing date:

12/10/2025

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the Role:

In this hands-on role, you'll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly.



You'll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure, and Food Beverage.



Whether acting as the first point of contact for escalations, coaching the team through service delivery, or solving day-to-day challenges, you'll be the calm in the storm - making sure every guest feels looked after, and every shift runs smoothly.

About You:

A Great Leader - You know how to bring a team together, creating a collaborative, positive, and motivated workforce driven to exceed expectations. Service Focused - Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise. Strong Communicator - Confident in your communication across a variety of formats and audiences. Cool Under Pressure - Calm, flexible, and adaptable with the ability to keep things running smoothly, no matter the situation. Detail-Oriented - You've got a sharp eye and a knack for managing your own time and supporting others to do the same.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.



At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Service Excellence Bonus:

Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,

Get Paid in Real-Time with Wagestream

: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips--all in real-time,

Stay, Relax and Recharge

: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,

Delicious Discounts

: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,

Spa Discounts

: Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs,

Retail, Cinema Fun Discounts

: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,

Rise with Us

: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,

Superstar Awards

: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,

Long-Service Awards

: Celebrate key milestones with us, starting from just one year of service--plus enjoy extra annual leave as a thank-you for your commitment.

Recommend a Friend

: Bring great people into the team and earn a bonus when they join!

24/7 Support

: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Pension Scheme

: Plan for your future with our pension plan, designed to help you build long-term security.

Year-Round Incentives

: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

Bereavement Leave

- When life gets tough, we ensure you have the time and support you need to be with your loved ones.




#INDLP


The County Hotel Carlisle is a three-star hotel from the Cairn Group which can be found in the city centre of Carlisle directly opposite from Carlisle Rail Station.

Guest's enjoy breathtaking views of King Henry VIII's historic Citadel and also be within a ten-minute walk of the picturesque Carlisle Castle,

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities


Cycle 2 work scheme
(* Applies to positions above minimum wage)