Job Description

Overview

We are seeking a dedicated and dynamic Duty Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As a Duty Manager, you will play a crucial role in ensuring that all guests have a memorable experience while maintaining the highest standards of hospitality.

Duties

Supervise daily operations to ensure smooth functioning across all departments. Provide outstanding guest services, addressing any issues or concerns promptly and effectively. Lead and motivate staff, fostering a positive work environment that encourages teamwork and collaboration. Manage human resources functions including recruitment, training, and performance evaluations of team members. Ensure compliance with health and safety regulations, as well as company policies and procedures. Handle guest complaints with professionalism and resolve conflicts in a timely manner. Maintain accurate records of daily activities, incidents, and staff performance for reporting purposes. Assist in the development of operational policies to enhance service quality and efficiency.

Experience

Previous experience in a supervisory role within the hospitality or hotel industry is essential. Strong leadership skills with the ability to inspire and manage a diverse team effectively. Excellent communication skills; bilingual or multilingual abilities are highly desirable. Proven track record in guest services with a focus on customer satisfaction. Familiarity with hotel management software is an advantage but not mandatory.
We invite enthusiastic candidates who are ready to take on this exciting opportunity to apply for the position of Duty Manager, where you can make a significant impact on our guests' experiences while leading a dedicated team.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Discounted or free food Employee discount
Schedule:

10 hour shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 06/01/2025