Job Description

Position Overview:

The Front of House Manager plays a vital role in the day-to-day operations of our fantastic refurbished pub. They are responsible for overseeing the smooth running of the venue during their shift, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and managing staff. The Front of House Manager must possess strong leadership skills, excellent problem-solving abilities, and a deep understanding of the hospitality industry.

Key Responsibilities:

1. Shift Management:

- Oversee the operations of the bar and restaurant during assigned shifts, ensuring all areas are running smoothly and efficiently.

- Coordinate with the kitchen, bar, and front-of-house staff to ensure timely and accurate service delivery.

- Monitor customer flow and manage reservations to optimise seating capacity and minimise wait times.

- Address any issues or emergencies that may arise during the shift, making quick and effective decisions to resolve them.

2. Customer Service:

- Ensure exceptional customer service by setting high standards and leading by example.

- Greet and interact with customers, ensuring their needs are met and any concerns or complaints are addressed promptly and effectively.

- Monitor customer satisfaction levels and take proactive measures to enhance the overall dining experience.

3. Staff Management:

- Supervise and support the performance of the front-of-house and back-of-house staff during the shift.

- Assign duties and responsibilities to staff members, ensuring efficient workflow and optimal productivity.

- Provide guidance and training to staff, promoting teamwork and a positive work environment.

- Address any staff issues or conflicts that may arise, escalating them to higher management if necessary.

4. Operational Support:

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- Ensure compliance with health and safety regulations, alcohol licensing requirements, and other legal obligations.

- Monitor stock levels and assist in ordering supplies to maintain adequate stock levels and minimise wastage.

- Conduct regular inspections to ensure cleanliness, organisation, and adherence to quality standards.

- Assist in the implementation of standard operating procedures to enhance operational efficiency.

5. Financial Management:

- Monitor sales and revenue during the shift, ensuring accurate cash handling and adherence to financial procedures.

- Collaborate with the management team to implement strategies to increase profitability and control costs.

- Assist in tracking and analysing financial performance indicators, identifying areas for improvement and implementing appropriate measures.

Qualifications:

- Proven experience in a supervisory or managerial role in the bar and restaurant industry.

- Strong knowledge of food and beverage operations, customer service, and staff management.

- Excellent leadership and communication skills, with the ability to make quick decisions

Job Type: Full-time

Pay: 12.50-13.20 per hour

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Ability to commute/relocate:

Durham: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (required) Restaurant management: 1 year (preferred) Customer service: 1 year (required) Management: 1 year (required) Bar management: 1 year (preferred)
Work Location: In person