Job Description

Job Overview

We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our venue. The ideal candidate will have a strong background in hospitality and guest services, ensuring that all guests have an exceptional experience during their visit. As a Duty Manager, you will be responsible for supervising staff, managing guest relations, and maintaining high standards of service throughout the bar, restaurant and function spaces.

Duties

Supervise daily operations, ensuring all departments are functioning smoothly. Provide outstanding guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction. Lead and motivate staff to deliver exceptional service while fostering a positive work environment. Manage human resources functions including staff scheduling, training, and performance evaluations. Conduct regular inspections of the premises to maintain cleanliness and safety standards. Collaborate with department heads to implement operational policies and procedures. Handle emergency situations effectively and efficiently, ensuring guest safety at all times. Assist in the preparation of reports regarding performance and guest feedback.

Requirements

Proven experience in a managerial role within the hotel or hospitality industry. Strong leadership skills with the ability to supervise and motivate a diverse team. Excellent communication skills; multilingual or bilingual abilities are highly desirable. A solid understanding of guest services principles and practices. Experience in human resources management is an advantage. Ability to work flexible hours, including evenings, weekends, and holidays as required. Strong problem-solving skills with a focus on customer satisfaction.
If you possess these skills and are passionate about providing excellent hospitality experiences, we encourage you to apply for this exciting opportunity as a Duty Manager.

Job Types: Full-time, Part-time

Pay: From 13.00 per hour

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Ellesmere SY12 0EG: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: BLH-DM