Job Description

Contract:

Permanent 37.5 hours per week.

Reports to:

Operations Manager

We are on the hunt for

dynamic and energetic individuals

who are passionate about delivering

unforgettable experiences

for our guests. This is a

fantastic opportunity

to join a rapidly growing business that is

leading the industry

through

innovation and a relentless commitment to excellence

. If you're ready to be part of a team that is

transforming the way families have fun in an indoor leisure environment

and setting new standards for guest satisfaction, we want to hear from you!

As a Duty Manager, you will be responsible for overseeing daily operations, ensuring excellent customer service, maintaining a safe environment, and managing a team of staff members. The ideal candidate will have strong leadership skills, exceptional problem-solving abilities, and a passion for creating memorable experiences for customers in a recreational setting.

Key Responsibilities:

1. Operations Management:

Oversee the daily operations of the trampoline park, including admissions, customer service, scheduling, and facility maintenance. Ensure smooth operation of all park areas, including trampoline courts, party rooms, cafe, and guest check-in. Monitor activity levels and adjust staffing levels accordingly to provide efficient and exceptional customer service. Implement and enforce operational policies and procedures to optimise productivity and maintain a safe and enjoyable environment.

2. Team Leadership and Supervision:

Supervise a team of staff members, including trampoline court monitors, front desk personnel, party hosts and cafe staff. Provide ongoing coaching, performance feedback, and training to team members to enhance their skills and ensure high-quality service. Help create staff schedules and ensure adequate staffing levels at all times. Foster a positive work environment, promoting teamwork, morale, and employee engagement.

3. Customer Service:

Ensure the delivery of exceptional customer service by selling service standards and leading by example. Address customer inquiries, concerns, and complaints promptly and professionally. Maintain a visible presence on the floor, interacting with customers to ensure their needs are met and their experience is enjoyable. Foster a customer-centric culture among staff, emphasizing the importance of providing a positive and memorable experience.

4. Safety and Risk Management:

Implement and enforce safety protocols and procedures to minimize risks and ensure a safe environment for customers and staff. Conduct regular safety inspections to identify and address any potential hazards or maintenance needs. Coordinate with maintenance personnel to address equipment repairs or replacements in a timely manner. Train staff on emergency procedures and ensure their readiness to respond effectively in case of an incident.

5. Incident Response:

Respond promptly and effectively to any accidents, injuries, or emergencies that occur on the trampoline courts. Administer first aid or emergency care, if trained and certified to do so, until medical professionals arrive. Complete incident reports accurately and promptly, documenting all relevant details.

6. Administrative Duties:

Handle administrative tasks, including cash management, inventory control, and report generation. Maintain accurate records of daily operations, incidents, and customer feedback. Assist in budget planning and control, monitoring expenses, and identifying opportunities for cost savings. Collaborate with the management team to develop and implement marketing and promotional strategies to drive customer engagement and revenue growth.

Skills and Qualifications:

Experience working within a busy, customer facing role (essential), ideally within a leisure facility (desirable). Experience being hands on and engaging in ad hoc maintenance within the workplace, always pulling health & safety at the forefront (essential). Experience delivering training and presentations to large groups (desirable).

Person Specification:

Impeccable attention to detail (essential) A confident and positive approach, always looking to make adjustments and improvements to the traditional way of doing things (essential) A strong communicator (essential) Ability to use own initiative to manage own workload (essential)This position requires flexibility to meet the demands of our dynamic business. Shifts will vary to accommodate park opening hours, including early mornings, late evenings, weekends, and bank holidays.
Join our team at the Airhop and be part of an incredible journey where excitement knows no bounds. Apply today and let your passion for exceptional service, trampolining & adventure shine!

Job Type: Full-time

Pay: Up to 25,272.00 per year

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Licence/Certification:

First Aid Certification (preferred) Level 3 Food Hygiene Certificate (preferred)
Work Location: In person

Application deadline: 29/08/2025