Job Description

The Duty Manager - Food & Beverage is responsible for the delivery of 5-star food and beverage services at The Dunes Restaurant & Bar located within the clubhouse. This is a hands-on service delivery and supervisory role.


The clubhouse lies at the heart of the resort and is the centre point of activities. This is a vital hospitality role that requires a high level of organisational and cross-departmental communication and leadership skills, and a strong working relationship with the golf operations team as well as the estate wide food and beverage services teams.


The Duty Manager - Food & Beverage works closely with the Dunes Restaurant & Bar Manager, Bars Manager, Head Chef and Bookings & Sales teams on planning and executing 5-star guest experiences at the Clubhouse for golfers, members, residents, visitors and guests. The role operates on a shift-based system including evening and weekend working in line with the seasonal needs of the business.

Contract:

Permanent, Full-time

Reports to:

Dunes Restaurant & Bar Manager

Key Duties & Responsibilities:

Assist the Dunes Restaurant & Bar Manager with the day to day running of all aspects of the food & beverage service within the Clubhouse and on course outlets Provide effective leadership to the food & beverage team, giving direction, motivating and supporting them to achieve objectives and ensure they have appropriate opportunities to develop their skills, knowledge and experience to enhance their performance Assist the Dunes Restaurant & Bar Manager as necessary with inducting and developing members of the food & beverage team, including carrying out regular on the floor training with staff Assist with developing staff training plans and conducting regular on the floor training with staff members as appropriate for their role Assist the Dunes Restaurant & Bar Manager in the delivery of corporate and private events and activities Help to develop and continuously review standard operating procedures for food & beverage and events functions to ensure maximum guest satisfaction Assist with ensuring that appropriate payment methods are set up and being followed in line with procedures Assist in identifying and developing value added products and services to enhance the guest experience Ensure all restaurant stock is logged, rotated (FIFO), replenished and accounted for Showing initiative in low level decision making Any other duties as required by the Dunes Restaurant & Bar Manager or other members of the Senior Management team

Qualifying Criteria:

At least 2 years relevant supervisory experience, ideally in a four- or five-star environment


Demonstrable passion for customer service and delivering first-class guest experiences Excellent communication and organisational skills Proven ability to lead, train and manage a team High standard of personal presentation Meticulous eye for detail Ability to multitask and work in a busy, fast-paced, customer-facing environment Positive attitude and flexible approach to work including weekend and evening shifts Relevant food and drink training and certifications. Personal Licence desirable. Full, clean, driving licence desirable

Salary & Benefits

Competitive salary and benefits package.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.



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