Job Description

Airtastic Lisburn is part of Northern Irelands biggest and best leisure brand . Due to the success of the business, we are looking to add to our team. The position of Duty manager is an exciting role in an enjoyable and fulfilling environment.

Lisburn Airtastic Entertainment centre is a leisure concept with a number of other locations in NI and ROI. It is owned and operated by SMS platinum group Ltd, who also operate leisure brand Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland.

Airtastic Lisburn offers a variety of leisure activities, including Ten Pin Bowling, War of the Worlds Laser Tag, Ultimate Challenge rooms, Amusement Arcades and a licensed NY Kitchen Diner. It is an exciting and dynamic venue which caters for all ages; family fun, kids birthday parties, school or group trips, work nights out, or simply an excuse for a good night out with dates or mates, you name it we have it covered.

Already a market leader the vision for the business is to continue to develop a successful brand throughout NI, ROI and the UK. This role as with other roles in the business, provides a platform for ambitious individuals who want to further their careers.

Airtastic have the ethos of creating a fun and inspiring customer experience. Customer service, safety and overall experience will take centre stage and therefore be the main emphasis for the team.

The Person

We are seeking an experienced leader and manager to support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.

The Duty Manager will be part of the management team who will be responsible for driving sales and managing overall business costs. Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The Duty Manager will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day.

The Role - Main responsibilities

Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.

Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week

Manage individual and team performance and standards through continual review and communication.

Support the Management team to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.

Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.

All Cash handling, card transactions, banking and transaction/sales reporting.

Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.

Ensure the correct and continual use of all company procedures, systems and documents.

Following company guidelines plan and implement localised marketing and promotional initiatives by engaging the resources available.

Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.

The Duty Manager will be trained in all activities within the centre, but ultimately be responsible for one or more once fully trained.

Essential Criteria

Experience /Skills/Attributes

Significant solid 3 years+ management experience in a fast paced, customer focused Leisure/Hospitality/Catering sector.

Evidence of people management, training and development and on the job coaching and support.

Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles.

Strong communication, organisation and Leadership skills.

An approachable and enthusiastic manor and a can do attitude.

Computer literate and knowledge of working within a cash handling environment.

Be able to make decisions using own initiative but involving relevant assistance where necessary.

Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the work place.

Be confident in dealing with and had previous experience in dealing with performance management.

Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.

Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.

Additional Information:

Full training will be given for the role

Due to the nature of the business the successful applicant will normally be required to work a number of varied shifts including mornings, evenings and weekends. Weekends are primarily the busiest days and these will require a stronger management presence than other days.

Successful applicants will be contacted via email and will be invited to the interview stage.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Work Location: In person