Job Description

Job Overview

We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As a Duty Manager, you will play a crucial role in ensuring that our guests have a memorable experience while maintaining high standards of hospitality.

Duties

Supervise daily operations, ensuring that all departments are functioning efficiently and effectively. Provide outstanding guest services, addressing any concerns or complaints promptly and professionally. Lead and motivate staff, fostering a positive work environment that encourages teamwork and collaboration. Manage human resources tasks, including staff scheduling, training, and performance evaluations. Ensure compliance with health and safety regulations, maintaining a safe environment for both guests and employees. Oversee the front desk operations, ensuring smooth check-in and check-out processes. Handle administrative tasks such as inventory management and reporting to senior management. Act as the main point of contact for guests during your shift, providing assistance in multiple languages if necessary.

Qualifications

Proven experience in a supervisory role within the hospitality industry, preferably in a hotel setting. Strong leadership skills with the ability to inspire and guide a diverse team. Excellent guest service skills with a focus on customer satisfaction. Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele. Solid understanding of human resources practices related to recruitment, training, and employee relations. Ability to remain calm under pressure while managing multiple tasks simultaneously. Strong organisational skills with attention to detail in all aspects of operations.
If you are passionate about hospitality and have the skills required to lead our team effectively, we encourage you to apply for this exciting opportunity as a Duty Manager.

Job Type: Full-time

Pay: 22,880.00-50,672.64 per year

Additional pay:

Tips
Benefits:

Company pension Employee discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person