Job Description

Job Ref:

STR2043

Branch:

Strand Palace Hotel

Location:

Strand, London (Central)

Salary/Benefits:

32,215 per annum

Contract type:

Permanent

Hours:

Full Time

Hours per week:

39

Posted date:

21/08/2025

Closing date:

04/10/2025

Develop your career at Strand Palace - Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for a Duty Manager to lead our front-of-house operations, ensuring seamless service and an exceptional guest experience. Be the driving force behind our mission of 'Serving London Love'.

About Strand Palace

Part of London Regional Hotels, Strand Palace is one of London's largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits

Working at Strand Palace has its perks. As part of our team, you'll have access to a range of benefits, including:

Clear career pathways

with paid training, development courses, and apprenticeship opportunities to help you grow and succeed

Health cashback plan

for dental, vision, physiotherapy, and many other expenses

Life assurance cover

for peace of mind

50% off food and drinks

in our hotel bar and restaurant - for you and your friends, and family

Exclusive discounted room rates

at Strand Palace for you and your loved ones

Free on-site yoga classes

to help you unwind and stay active.

Special discounts at hotels around the world

, including the L+R Hotels collection

Instant access to your wages

through Wagestream - no more waiting for payday!

Free meals on every shift

- breakfast, lunch, and dinner included

Earn up to 300 with our 'Introduce a Friend' bonus scheme

when you refer someone great

Free laundry and dry cleaning

- saving you time and money

Enjoy a paid half-day off on your birthday

- because you deserve to celebrate!

Regular team socials and parties

, including fun nights out at London activity bars - with free food, drinks, and great company

A paid volunteering day

each year to support a cause close to your heart

24/7 access to confidential support services

, including counselling, legal advice, and financial guidance.

Northbank Privilege Card

- giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

Respond to guest queries, complaints, and emergencies with professionalism and urgency, acting as the first point of contact and escalating to senior management when needed. Maintain visible oversight of public areas, conducting regular patrols and reporting any health, safety, fire, or security concerns to the relevant departments. Support daily operational needs, covering roles during busy periods (including night shifts), ensuring smooth shift organisation, tidy workspaces, and functional equipment. Conduct regular quality checks, including compliance with finance procedures and room allocations, addressing issues proactively to drive continuous improvement. Monitor team performance and presentation, reporting issues related to appearance, punctuality, attendance, or break adherence to relevant managers.

What We're Looking For

Proven leadership experience within hospitality Strong organisational skills, with experience managing large and diverse teams Approachable, hands-on, and passionate about guest experience and team development Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.



We describe ourselves as

confident, creative, and personable

- if that sounds like you, we think you'll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.



We're also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the

Green Key

for two consecutive years and is part of the

FuturePlus

programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.



Come be part of something meaningful.



Join us at Strand Palace - where your personality and purpose can shine.