Job Description

Job Title:

Duty Manager

Location:

Trailfinders Sports Club, Ealing

Reports to:

Bar & Operations Manager

Job Summary

We are seeking an energetic, enthusiastic & experienced individual to join our team as Duty Manager to provide exceptional service, support the logistical and operational requirements of the site, including food & beverage, bar and event coordination at a very busy, multi-function setting.

The candidate will be a natural leader with a passion for hospitality, an interest in sports is a bonus too. The candidate will need to be able to demonstrate experience in customer service & team training as these are essential skills which form the cornerstones of this role.

The Duty Manager will oversee day-to-day operations for the sports facilities and function spaces. This person will be the 'go-to' for all staff and guest queries throughout the shift and will be responsible for resolving any operational challenges that may arise.

Key Responsibilities:

Guest Experience Management:

Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.

Operational Excellence:

Demonstrate high levels of planning, organising, and time management to drive the operational execution across the site. Oversee the day-to-day operations of the sports club & event spaces ensuring smooth service delivery and adherence to the clubs operational standards.

Staff Leadership & Development:

Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment.

Health & Safety Compliance:

Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards.

Shift Coordination:

Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including reception, housekeeping, food & beverage & facilities.

Guest Feedback & Continuous Improvement:

Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience.

Event Coordination:

Assist in coordinating and managing various events, such as live match days, corporate and private functions

Stock management:

Assist in ordering and controlling all stock according to the company procedures, including ordering, handling, portioning, wastage and administration

Problem Resolution:

Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience.

Key Requirements:

Experience:

Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel, restaurant or events venue environment.

Leadership:

Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills.

Guest-Focused:

A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction.

Problem Solver:

Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff.

Operational Knowledge:

In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage.

Organisational Skills:

Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment.

Flexibility:

Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs.

About Trailfinders Sports Club

Trailfinders Sports Club

is one of West London's premier function venues, boasting outstanding hospitality and sporting facilities.
With 20 acres and 5 modern pavilions, operations vary from sports events such as match days for our 2 professional teams, Trailfinders Women (Premiership) & Ealing Trailfinders Men (Championship) through to private events such as conferences, team buildings and weddings.

Do you thrive off providing exceptional service & would like to further develop your management skills within hospitality & events in a sports setting?
Are you looking for a new challenge with competitive pay, paid overtime and a range of benefits such as discounted holidays and free comprehensive travel insurance? If so we want to hear from you!

Compensation

Job Type: Full-time

Salary: Competitive

Expected hours: 40 hours/week, scheduled at 8 hour shifts over 5 days across 7 days including evening and weekends

Benefits:

Free meal while on duty Free on-site parking Uniform contribution Discounted staff travel Travel insurance Annual leave entitlement increased after years of service Opportunity for paid overtime where available Site is closed between Christmas & New Year

Experience:

Food & Beverage: 2 years (required) Events/Operations: 2 year (required) Manager experience: 2 years (required)
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Discounted or free food Free parking On-site parking
Ability to commute/relocate:

London W13 0DD: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person