Job Description

Role Summary

The role requires communication with all Customer airlines to ensure service level agreements are maintained to a high standard. You will be expected to investigate service failures and respond to Customer Airlines where necessary and have regular communication with the Station Manager to ensure the smooth running of the operation. You will play a vital role in ensuring that the company welfare policy is implemented in accordance with all regulations, internal policies, and our obligations to the customers.

The Duty Manager will support the base management, including identifying training needs, conducting staff assessments, aircraft cleaning inspections, coaching, and motivating. This role operates across a designated shift pattern, a degree of flexibility is also required.

Key Responsibilities

Combine experience, intuition, and strategic thinking to make considered judgements about the overall impact on the business and people, including of potential threats and risks. Ensure tasks are performed in accordance with Company and Airline specific procedures and policies. Maximise company revenue on a daily/nightly basis. Ensure health & safety and company policies are continuously monitored and enforced. The on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer. Management of all associated paperwork/AV Clean in line with regulatory requirements and company procedures. Assisting with aircraft appearance duties where required Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays. Inspects equipment to ensure specific operational and safety performance. Required to attend the mandatory training imposed by the Company and Airlines as per job role. Administrative duties including employee relations, preparing reports, pre-shift briefings, emails, and communication. Be proactive and enthusiastic to lead by example. Maintain an impartial and professional attitude towards all staff and customers. Other duties as assigned.

Skills/Qualities required

Zero tolerance approach to health & safety non-compliance. Good working knowledge of the issues involved in managing a labour-intensive workforce. Excellent planning and communication skills. Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, and communication. Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues. Excellent communication skills both verbal and written. Active management skills with the ability to lead by professional example. Ability to assess situation and instigate corrective action quickly and accurately. Delivery of Customer Service Standards Proactively support the base manager with complaints from airline customers or other service providers, relating to ineffective delivery of agreed service keeping issues to a minimum. Ensure minimal defects with internal service standards to meet targets Qualifications and Competencies High degree of leadership skills with the ability to work under pressure. Flexible to work various shifts (days, evening, nights, weekends, and holidays) Aviation operations management experience Full UK Manual Driving Licence (essential)
Safety and Compliance Responsibilities:All employees have a responsibility and duty whilst at work to: Fully understand and comply with the company Health and Safety and Safety Management System policies. Co-operate with management to perform or comply with all legal and regulatory requirements. Take reasonable care and necessary precautions for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons. Report any work situation, equipment or activity that represent a danger to health and safety. Report any hazards, near misses, incidents, accidents, or dangerous occurrences. Carry out work in accordance with company information, procedures and training provided.


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