Job Description

Job Ref:

CG11950

Branch:

Jalou Newcastle

Location:

Jalou, Newcastle Upon Tyne

Salary/Benefits:

30,420 pa + benefits package

Contract type:

Permanent

Hours:

Full Time

Hours per week:

45

Posted date:

29/08/2025

Closing date:

12/10/2025

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the role

As a Duty Manager, you'll play a hands-on leadership role in ensuring the smooth running of our busy late-night bar. You'll oversee the team on shift, manage customer experience, and keep operations running safely and efficiently in a fast-paced, high-energy environment.

Key Responsibilities

Shift Leadership

- Take responsibility for the bar and floor team during your shift, ensuring excellent service, a lively atmosphere, and smooth operations into the early hours.

Customer Experience

- Lead by example on the floor, engaging with guests, resolving issues quickly, and ensuring a safe, welcoming environment.

Team Management

- Motivate, brief, and support the team throughout the shift, keeping morale high and performance consistent.

Operational Control

- Oversee tills, stock levels, and compliance with licensing laws and safety procedures.

Problem Solving

- Respond calmly and effectively to unexpected challenges, from staffing gaps to customer incidents.

End-of-Night Duties

- Handle cashing up, reporting, and venue close-down procedures with accuracy and accountability.

Skills Experience

Experience in a supervisory or duty management role within hospitality, ideally in a late-night or high-volume environment. Strong people management skills with the ability to lead by example. Confidence in handling challenging situations and making quick decisions under pressure. Good working knowledge of licensing regulations, health safety, and security practices. A passion for creating memorable guest experiences.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.



At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Service Excellence Bonus:

Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,

Get Paid in Real-Time with Wagestream

: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips--all in real-time,

Stay, Relax and Recharge

: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,

Delicious Discounts

: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,

Spa Discounts

: Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs,

Retail, Cinema Fun Discounts

: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,

Rise with Us

: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,

Superstar Awards

: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,

Long-Service Awards

: Celebrate key milestones with us, starting from just one year of service--plus enjoy extra annual leave as a thank-you for your commitment.

Recommend a Friend

: Bring great people into the team and earn a bonus when they join!

24/7 Support

: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Pension Scheme

: Plan for your future with our pension plan, designed to help you build long-term security.

Year-Round Incentives

: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

Bereavement Leave

- When life gets tough, we ensure you have the time and support you need to be with your loved ones.




#INDLP

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities


Cycle 2 work scheme
(* Applies to positions above minimum wage)