Job Description

30hrs per week

A Duty Manager at Bowl Central is a dedicated and committed individual with the behaviours and knowledge ready to be the next Assistant Manager when the time comes. You will be expected to have a comprehensive knowledge of current products and rising trends in the hospitality & leisure sector and have a key part in the overall success, efficiency, and excellence in customer service of the business. You will be supported in the role by the Business Manager and the Deputy Manager.

Job Overview

We will be looking for a candidate that can lead and motivate a happy team of employees and guide their work efforts toward the most efficient and profitable delivery or our concept.

Duties & Responsibilities

Customer service

Oversee and manage all areas of Bowl Central in support of the BM/DM. Exceed customer expectations for guest service Lead the team to meet and greet all customers on arrival, where practical Ensure all products served are a fantastic standard consistently. Take full responsibility for addressing customer complaints.

Team Management

Oversee recruitment and help deliver the perfect induction, and training for all team members, assisted by the Business Manager and Deputy Manager. Organise and duty manage shifts Train and develop team and deliver feedback and review Appraise team's performance and provide feedback to achieve positive motivation Nurture a positive and inclusive work environment To work on the floor in the majority Ensure adherence to company uniform and presentation standard To be proactive in encouraging a team-based approach to success Actively support your team as a behaviour within you. A focus on team welfare and ensuring compliance with HR policy and guidelines Be available for advice and support when not on shift (other than when on annual leave)

Operational Excellence

Ensure efficient and accurate stock control and replenishment Monitor and ensure compliance with food safety & health & safety regulations Maintain the highest standards of operational performance Ensure the highest standards of cleanliness, hygiene and health & safety Have a good working knowledge of all equipment and ensure necessary preventative maintenance Help deliver a 5-star assessment from EHO in F&D standards consistently. Monitor food and draught product quality, ensuring excellence and prompt delivery Promptly report any machine faults to the responsible party, service provider or warrantor Be responsible for ensuring adherence to licensing, health & safety and H.R. regulations and conditions

Marketing and Finance

Help drive all financial disciplines including sales growth, cost control and margin maintenance Ensure all team members follow procedure regarding tills and card machines Help drive the business to achieve budget Ensure security, rotation, and hygiene of stock Contribute to marketing and promotional content and campaigns for social media and website To have a full understanding of licensing law and food hygiene regulations To be conversant and comfortable with all company policies

Personal Specifications

Previous team management experience Excellent customer service skills with an outgoing personality Proactive and enthusiastic to achieving goals and targets Strong organisational and communication skills Highly focussed on attention to detail Diligent in fulfilling administrative responsibilities Prepared to work nights and weekends, as required Strong problem-solving skills

Qualifications and Skills

A confident team leader and motivator Ability to work under pressure Good time management Ability to prioritise effectively Comfortable in delegating tasks and responsibility Open and receptive to team feedback and input Excellent presentation and personal hygiene
Job Type: Full-time

Pay: 13.00 per hour

Expected hours: No less than 30 per week

Benefits:

Company events Company pension
Experience:

Hospitality: 1 year (required) Customer service: 2 years (required) Management: 1 year (required) Supervising: 1 year (required)
Work Location: In person