Job Description

For the full job description and to apply for this role, via the Quick Apply button on Tes, please go to: https://www.tes.com/jobs/vacancy/duty-officer-dorset-2233625

Job Title:

DUTY OFFICER

Location:

The Sports Centre, Sherborne School

Reporting to:

Sports Centre Manager

Salary:

From 27,164.80 per annum (13.06 per hour).

Hours of Work:

You will be required to work 40 hours per week, flexible on a rota basis, 5 days out of 7 with a 30-minute unpaid break daily. (Shifts may include early mornings, evenings and weekends, to coincide with Centre opening hours to meet the needs of the Schools and the membership model).

Hours of Work:

You will be required to work 40 hours per week, flexible on a rota basis, 5 days out of 7 with a 30-minute unpaid break daily. (Shifts may include early mornings, evenings and weekends, to coincide with Centre opening hours to meet the needs of the Schools and the membership model).

Current working hours will be within the following times:

06.15am to 10.15pm Monday to Friday

07:45am to 5.15pm Saturday

08:45am to 5.15pm Sunday

08.45am to 5.15pm on a Bank Holiday

Operational hours will be:

06:30am - 10:00pm Monday to Friday

08:00am - 5:00pm Saturday

09:00am - 5:00pm Sunday

09:00am - 5.00pm on a Bank Holiday

Working hours and/or operational hours for the Sports Centre may be adapted to meet School or commercial needs with one months' notice.

Holidays:

5 weeks holiday per year plus Bank Holidays. Attendance may be required on Bank Holidays, for which time off in lieu will be given.

Pension:

The post-holder will be able to join the Sherborne School Support Staff Pension Scheme on the first day of the month after completion of two months service. Where eligible the post-holder will be auto-enrolled into the Pension Scheme as per current legislation; further details may be obtained from the Director of Human Resources (Bursary).

Job Summary:

The Duty Officer will be responsible for the normal operation of the Sports Centre and junior members of Sports Centre staff during the shifts they are working as well as an additional core responsibility. They will provide safe, professional, and effective supervision at all times.

Duties - this is not intended to be a comprehensive list of the tasks that will be covered and other tasks will be undertaken at the direction of the Sports Centre Manager.

Leisure Facility Management

Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use. Performing duties such as managing the setting up and take down of complicated equipment and maintaining the swimming pool (PH and chlorine levels). Solve day to day problems to ensure the leisure facilities service standards are met and maintained.

Front Line People Management

Plan, organise and manage the allocation and rotation of staff into specialist roles such as fitness instruction, lifeguarding and reception duties to meet the daily programmed activities. Build effective team and individual relationships by supporting, motivating, and developing staff. Provide staff with open, honest, and clear feedback and decisive leadership during difficult/emergency situations, ensuring all staff adhere to agreed processes and procedures. Apply and adapt own leadership style to different situations and people to achieve desired outcomes.

Customer Service

Be accountable for the customer experience during shifts including the management of complaints and feedback. Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensure these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems. Ensure own and team's communications are delivered in a style and manner that is relevant to various customers including: adults, disabled, ethnic and minority groups, children, and schoolboys.

Legal and Compliance

Monitor and review facility compliance with legislation and industry guidance, such as fire exit checks, changing room cleanliness, and pool water checks. Perform duties in accordance with the School's Health & Safety procedures and produce reports on any incidents, accidents, and occurrences. Ensure materials and equipment are used efficiently by ensuring correct use in accordance with manufacturer's instructions.

Business Support

Promote the Sports Centre through effective use of materials and communication. Produce regular reports for the Sports Centre Manager on measures such as staff issues, customer complaints, events and incidents, cleanliness, and provide suggestions on how to improve the business.

Financial Responsibility

Maintain accurate records of payments and ensure end-of-shift and end-of-day banking procedures carried out.

Instruction, Supervision and Coaching

May have the opportunity to provide advice on the correct method and use of exercise equipment to individuals in the gym and devise individual exercise programs according to the age and fitness levels of participants. May have the opportunity to provide instruction in a variety of activities, such as group fitness classes, one-to-one sessions, and swimming lessons. May have the opportunity to provide lifeguarding supervision. Work on the reception counter. Assist in the cleaning and general maintenance of the Sports Centre during quiet times and ensure that equipment is maintained and correctly set up.

Additional duties will include overseeing one of the following core responsibilities as part of your role.

Events organisation

Overseeing the organising, promotion and the running of member and community focused events at Sherborne Sports Centre. These events have previously included our Annual Sprint Triathlon, 10K race and Swimathon. The events are run with the guidance of the Sports Centre Manager and Operations coordinator, who work as a team to ensure that all health and safety and organisation of events are in place.

GP Referral

Working alongside healthcare professionals to support GP referrals with induction, programming and monitoring their progress.

Swim School Organiser

Managing all aspects of our swim school including lesson planning, sign-ups, promotion and parent teacher communication acting as a main point of contact for enquiries.

Career Development

We support the development and career progression of employees with a structured training programme and performance-based banding criteria.

Other

Be aware of the Duty of Care to students at all times. Assist the Sports Centre Manager with such duties as required. Opportunities to become involved in specific sports coaching may also be available.

Sherborne School Recruitment and Selection Policy Statement

Sherborne School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants for this post must be willing to undergo child protection screening, including reference checks with previous employers and a criminal record check with the Disclosure and Barring Service.

Job Type: Full-time

Pay: 27,164.80 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Free parking Gym membership On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 09/07/2025