Job Description

502139 Remote, United Kingdom Health Consulting & Strategy Customer Service Part Time / Permanent Opening on: Dec 15 2025 Closing on: Jan 4 2026 29,500

EAP Support Line - Telephone Counsellor

Salary/Rates

:



29,500 [Pro-Rata / Under 250 Clinical Hours, Post Qualification]

30,500 [Pro Rata / 250+ Clinical Hours, Post Qualification]

Working Pattern

: 4 days/shifts per week, Monday to Friday. Mixed shifts available covering the hours between 8am to 9pm. Plus 1 in 4 Saturdays on rotation.

Hours

: Up to 31.5hrs

Home/Remote Working

: Remote/Home but must have a confidential space to work from.



This is an exciting role for a BACP/UKCP registered counsellor to join our team of multitasking Support Lina, Telephone Counsellors at CiC.

What you'll be doing as an EAP Support Line Telephone Counsellor:

Provide counselling support to our customers employees Answering calls from staff at our customer organisations & respond to their enquiries by assessing their needs & identifying the appropriate next steps Referring individuals to counselling & other support services, such as legal advice or financial support Deliver in-house counselling sessions; some cases are delivered within the frame of Solution Focused Brief Therapy (SFBT), others, depending on the counsellors' qualifications, are more complex EMDR or CBT with a trauma focus. Creating and updating Client records after each correspondence Signposting to other support available via our network

Must haves to be part of our EAP Support Line Telephone Counsellor:

Recognised Counselling qualification BACP/UKCP registration Experience of counselling different sectors of clients in society

Ideally, we are looking for participants with 250 post-qualification clinical hours and prior EAP experience.



However, most importantly we are looking for counsellors with a passion to make lives better and do a difference every day!

At CiC Wellbeing, we've spent time listening to our employees to build our benefits package;

25 days annual leave plus bank holidays with the opportunity to purchase extra holiday EAP Support programme available 24/7 with access to 6 x counselling sessions Private Medical Insurance / Life assurance Up to two days each year dedicated to Community Giving (Volunteering) Eyecare vouchers with help to purchase new glasses Cycle to Work scheme Travel Season ticket loan Access to Salary Finance; financial education and advice The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

Why Join Us?

At CiC, we enable a dynamic and ambitious environment where your ideas matter. You'll have the autonomy to drive performance and shape our services, contributing to our growth and success. Our open culture encourages innovation and excellence, providing you with the platform to thrive and make a meaningful impact on workplace well-being worldwide.



If you're dedicated, flexible, enthusiastic, and driven by success, join us at CiC Wellbeing. Be part of our journey in creating healthier, happier, and more productive workplaces globally.

CiC Wellbeing: Enhancing Workplace Well-being, One Solution at a Time.

If you believe you have the skills, experience, and passion to excel in this role, we'd love to hear from you.



We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at alewis@ingeus.co.uk

Please note, if we receive a high volume of applications, the role may be closed early