We are seeking an E-commerce Operations Assistant to join our growing team in the UK. This role sits within our dedicated D2C team, supporting daily site operations , order management, CRM activities and sales performance. We're looking for someone who is organised, detail-focused, and confident working within a fast-paced digital retail environment. You will work closely with the E-Commerce Executive and collaborate with functions across logistics, finance, marketing and customer support.
Key Responsibilities:
Support daily D2C store operations, including order monitoring, product and pricing updates, issue resolution, and on-site promotion setup.
Coordinate with the 3PL warehouse on order fulfilment, stock-in/stock-out updates, inventory accuracy, delivery exceptions, and monthly invoice verification.
Handle monthly orders upload into internal systems and prepare required order-related reports.
Assist in inventory management through regular reconciliation, stock-level tracking, and preparation of simple inventory and replenishment reports.
Support operational needs for marketing campaigns, product launches, and ad-hoc/urgent requests to ensure smooth execution.
Provide administrative and operational support across cross-functional teams (finance, logistics, customer service, marketing).
Assist with basic CRM tasks such as preparing user lists, EDM distribution and campaign data collection.
Core Skills & Experience:
Bachelor's degree in any discipline.
Highly organised with strong task management ability, able to prioritise multiple deadlines and perform well under pressure.
Excellent communication skills and ability to work collaboratively across teams and external partners.
Proficiency in Microsoft Office, especially Excel (data processing, basic reporting).
Comfortable working with data, ensuring accuracy and consistency.
Exceptional attention to detail.
Problem-solver who can investigate issues, test fixes and support smooth D2C operation.
Process-driven mindset with a willingness to follow and improve SOPs.
Understanding of core E-commerce workflows (order ? fulfilment ? return ? reporting).
Fluent in both English and Mandarin, written and verbal.
Ability to work cross-culturally and adapt to different working styles.
Desired Skills & Experience:
These are not essential but highly beneficial for success in the D2C team:
Previous experience working in an D2C E-commerce environment.
Previous experience working with Shopify and Mailchimp, or similar.
Basic understanding of HTML.
Some experience using image editing software.
About TP-LINK
TP-Link is always on the lookout for passionate individuals who are enthusiastic about their work and want to progress their career. We are a global company that values diversity and thrives on entrepreneurial values. Since the opening of the UK office (TP-Link UK Ltd), we have achieved remarkable growth. TP-Link offers a great working environment, competitive salary and company bonus, paid holidays and sick leave, and company events. Send us your CV if you feel you have the skills and experience to join TP-Link UK, a global leader in consumer networking and electronics, enterprise networking, security and supporting cloud services.
Job Types: Full-time, Permanent
Pay: 26,000.00-27,000.00 per year
Benefits:
Bereavement leave
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay
Work Location: In person
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