Job Description

Role

Ecommerce and Marketing Assistant

About us

Rock is a travel brand on the rise, specialising in the development, manufacture, marketing and distribution (via B2B and DTC) of fashion-conscious luggage and travel goods.

We are an ambitious, dynamic and fast-growing company, with an open, friendly, and supportive culture.

Our offices are based in Perivale in West London (10-minute walk from Perivale tube station on the Central Line).

About the role

As Ecommerce and Marketing Assistant you will play a key role in developing the Tiktok strategy and Shop experience. Discovering appropriate trends and sounds, establishing community and brand voice on the platform with a focus on increasing followers and engagement. You will work alongside the marketing team and our external ad agency to optimize the shop and ad experience.

You will assist the marketing team with keeping the own brand website up to date with new marketing campaigns, customer journey developments, product uploads, day-to-day admin and ad-hoc tasks as well as being the point of contact for pre-order customer service enquiries via email and phone.

You will manage the social media inboxes on a daily basis across all channels including customer service and influencer enquiries, working together with the marketing team to identify potential collaborations and organise gifting or referring customers to the correct customer care channels.

You will assist the marketing team with creating, resizing and organising assets for social media (organic and ads), website, online retailers, sales materials e.g. CADs and exhibitions using software such as Canva, Adobe and Confect.

You will also assist with shoots helping to manage product samples, props and clothing to be used.

Requirements

Excellent people/communication skills- must be comfortable speaking on the phone Enjoy a fast-paced work environment in a growing and ambitious business Thorough understanding of social media (Instagram, Facebook,

Tiktok

and Pinterest) Content creation experience (Canva, Adobe Creative Suite) Experience of Microsoft Office suite Excellent level of English 1-2 year's experience in either/or retail / customer service / social media / marketing Extremely organised and capable of developing processes to optimise productivity Self-starter with an ambitious spirit, able to handle parallel work streams resourcefully and at pace, working both independently and collaboratively.

Benefits

Hardworking, ambitious, but friendly and informal work environment Opportunity to progress and develop the role Regular 35 hours per week 20 days annual leave plus Bank Holidays Pension scheme Employee discount

Hours

: Monday - Friday, 9am-5pm

Location

: Office-based in Perivale, West London (10 min walk from Central line)

Salary

: 25,000-27,000 depending on experience

Expected start date

: ASAP

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Employee discount
Ability to commute/relocate:

Greenford: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person