Job Description

The Company

Shadow Foam is a rapidly growing online e-commerce brand. Selling its uniquely designed material in a wide array of colours, sizes and profiles both domestically and internationally. Our unique grade of customisable foam is used across a wide spectrum of industries, from engineering to construction, photography to beauty. Shadow Foam is mainly used to organise tools, but its applications are endless. Our core value is organisation, the heart of Shadow Foam is getting people and businesses organised so they can protect their equipment from loss and damage.

We have supplied our products to numerous high-profile customers: Bentley, British Airways, Red Bull F1 Racing Team, Airbus, Astra Zeneca, and has a large social media following built around its thriving and active YouTube channel presented by the MD, Jonathan.

https://www.youtube.com/shadowfoam

The Role

E-Commerce Assistant (Customer Service & Marketing)

In line with the continued growth of our business a new role is being created for an E-Commerce Assistant . This will be a great opportunity for a self-starter with previous customer service and marketing experience, to help us in creating the best possible experience and support for our customers here in the UK as well as the EU, US and worldwide.

This is a full-time, office based role from our Northwich based business, and the successful candidate will be responsible for managing all our customer enquiries from a variety of marketplaces including our own website, Amazon and Ebay stores and also our active social channels. As well as someone who can create and publish engaging product listings, with previous experience using Adobe Creative Suite an advantage.

We are looking for someone with high levels of organisation skills, who is a problem-solver and has an articulate, confident and professional approach to managing and prioritising their workload, and when dealing with customers both online and on the telephone.

We don't always do things the traditional way here, so an individual with out-of-the-box thinking, and a desire to test, improve and develop new strategies while offering the very best levels of support to our customers is the perfect match to our small but passionate existing team.

Examples of some of your duties:

Resolving inbound order, delivery or after-care support requests from customers. Dealing with customer enquiries, assisting anyone looking for support or direction on what product to choose or how to get best use of our products and services. Answering inbound telephone calls and enquiries. Navigating across multiple platforms to acquire accurate information to relay to customers, partners or internal teams as required. Accurately updating and maintaining internal systems. Effective communication with internal teams including sales, production, sales, purchasing and management as required to ensure customer expectations are always met and excelled. Create and design engaging product listings for our website and online marketplaces. Help bring new products to market by developing designs for new product variants.

Skills and Qualifications

First and foremost, we are looking for the right person to gel with our current team. We believe that the person matters more than the qualifications that they hold. However, we do require a proven track record in Creative Suite design, coupled with base-level competency demonstrated either through formal education, training or experience in a similar role.

If you have a background of delighting customers in a marketing or customer service role elsewhere, and are looking for an exciting move to an ambitious business then this position is for you.

2+ years relevant design and / or customer service experience A passion for delighting customers and prospects. A keen eye and desire to grow and develop existing creative skills Great communication Strong organisation skills with the ability to prioritise and manage a diverse range of tasks The ability to appraise existing systems and standards to make sure we are offering the best service possible to our customers. A desire to deliver the best levels of customer service and continuously look for ways to improve what we do. Self-motivation and the ability to create and execute tasks independently and in a timely fashion with minimal supervision.

Package summary:

Job Type: Full-time

Expected hours: 37.5 per week Monday to Friday

Additional benefits:

Bonus and incentive schemes Annual leave package On-site canteen Company pension On-site parking
Work authorisation:

United Kingdom (required)
If you would like further information on this role, please get in touch.

We politely request no agency or consultancy approaches, thank you.

Job Type: Full-time

Pay: 24,450.00-26,950.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person