Job Description

Ecommerce Assistant

Job Title:

Ecommerce Assistant

Location:

Haywards Heath - office based

Salary:

Competitive, based on experience

Job Type:

Full-Time

Reporting to:

Head of Ecommerce

About French Bedroom

Having spotted a gap in the market for timeless, feminine French style beds, Georgia Metcalfe founded online boutique French Bedroom in 2006. Georgia fuses creativity and design to produce authentic and thoughtful furniture described by fans as "antiques of the future".

Today French Bedroom is a fast-paced, growing ecommerce brand with a unique and established product set. Internally the team can be described as 'hungry but humble' and the performance culture fostered by the leadership team ensures that growth targets are met.

Role Overview

Reporting directly to the Head of Ecommerce, the Ecommerce Assistant is responsible for maintaining and optimising the day-to-day performance of our website. You'll ensure a seamless customer journey through regular site maintenance, content management, and close collaboration with marketing, product, and customer service teams.

This role is ideal for an organised, detail-oriented individual with a passion for delivering exceptional online shopping experiences.

Key Responsibilities

Website Maintenance & Optimisation

Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with the merchandising plan. Conduct daily and weekly site checks, ensuring accuracy in product inventory, imagery, navigation, SEO metadata, and merchandising. Support the execution of site updates, including product launches, promotions, and campaign activations. Coordinate with third party development teams to troubleshoot and resolve website issues promptly. Writing and responding to tickets and providing internal updates to key stakeholders. Including monthly issue reporting and management. Manage A/B testing initiatives aimed at improving site usability and conversion rates.

Content & Merchandising

Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product changes or updates. Work with the paid marketing team to ensure paid channels are aligned to trading plan with a tailored landing page strategy.

Performance Analysis & Reporting

Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights.

Customer Experience

Work closely with Customer Service teams to identify and resolve user experience issues, aiming to enhance customer satisfaction and engagement. Plan and optimise customer feedback plan to improve the site.

How do we measure 'good'?

Overall performance of our website through data, testing and personalisation. All campaigns and launches will go live in line with the Marketing calendar. At least 2 A/B tests live per month with a report on performance uplift. Delivery of content updates within 24 hours of receiving assets. Monthly visual merchandising refresh for top categories based on product performance data. At least one report produced monthly on customer behaviour and site performance. Independently making suggestions for improvements that have tangible steps to implement and measure. Monthly summary of customer feedback trends delivered to the team. Site exit survey completion rate over 10%; actionable changes implemented within 30 days of identifying trends. Increase in category page engagement in measurable increments (visits, sessions, users). Campaign specific metrics, for example, increase in paid media ROI

Employee Benefits

Flexitime hours Paid time off (up to 24 holiday days + Bank Holidays) Pension scheme Private Health Plan Staff Discount Training Budget Personal Development Programme Paid Charity Day Fitness Credits Birthday Vouchers
If you are a results-driven ecommerce professional looking for a new challenge in a fast-growing eCommerce business, we would love to hear from you.

How to Apply

To apply please email

holly@frenchbedroom.co.uk

Please provide your contact details and CV

Job Types: Full-time

Expected hours: 37.5 per week, Monday to Friday

Work Location: Office Based, in Haywards Heath RH16 1TX

Job Type: Full-time

Schedule:

Monday to Friday
Work Location: In person

Expected start date: 01/07/2025