Job Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home -- a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.



Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.



With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.



As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 -- our second consecutive recognition -- underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.



Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion:

We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing:

We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth:

As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.


If you're ready to bring your passion for

Ecommerce and football

to one of the world's most iconic clubs, apply now!

Position:

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Job Title: Ecommerce Assistant

Position Type: Permanent

Salary: Competitive - Dependent on Experience

Hours: Full Time

Location: London Stadium

West Ham United Football Club is a Premier League club steeped in rich history and tradition. Based in the iconic London Stadium in Stratford, we are home to a passionate fanbase and a diverse, inclusive team of staff working across our operations. As an employer, we are committed to fostering a culture of equality, diversity, and innovation.



We proudly hold Disability Confident Leader status and actively support the wellbeing and safeguarding of all our employees, supporters, and participants.



An exciting opportunity has arisen to join our growing Ecommerce team as an Ecommerce Assistant. You will support the day-to-day operations of the Official West Ham United Webstore and Auction Site, assisting in everything from product uploads to campaign content and optimisation of the customer journey.



This role is key in delivering a first-class digital retail experience for our fans and customers worldwide.

Key Responsibilities

Manage and coordinate product data entry, page publishing and content updates across the ecommerce platforms.


Ensure product listings are accurate with correct pricing, sizes, and aligned with brand standards.


Support site maintenance including category merchandising, product recommendations, and homepage updates.


Assist with planning and execution of digital retail campaigns including email briefings and product launches.


Track product samples from delivery to upload, and assist with photoshoots (logistics, prep, and on-set support).


Coordinate promotional campaigns such as kit launches, Black Friday and seasonal sales.


Manage auction stock and product uploads on the Official West Ham Auction platform.


Liaise with warehouse and third parties to manage stock movement, availability, and sample coordination.


Collaborate with stakeholders across Retail, IT, and Marketing teams to support online sales strategies.


Provide sales reporting and ad hoc administrative support to the Online Trading Manager.


Help identify customer journey improvement areas and support optimisation activities.

Requirements:

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Person Specification:

Essential:

Demonstrable experience in an ecommerce role


Strong written and verbal communication skills


Excellent organisational skills with the ability to multitask and meet deadlines


High level of attention to detail and accuracy


A team player with a proactive, flexible and hardworking approach


Good understanding of current sports, fashion and social media trends


Creative thinker with a keen eye for visual merchandising


GCSEs in English and Maths (Grade A*-C or equivalent)


Commitment to continuous learning and development

Desirable:

Experience working in sports retail/ecommerce environment


Knowledge of SEO principles


Experience using CMS platforms and ecommerce back-end systems


Ability to interpret customer data and ecommerce trends


Experience managing or assisting with online auction platforms

Other information:

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Benefits on offer

(may vary based on contract type and location)



25 days annual leave plus your birthday off Pension and life insurance Healthcare cash scheme Travel season ticket loan Cycle to work scheme Priority access to apply for match tickets Discounted season tickets Staff discounts in the club store, cafe and our official partners products and services Discounted gym membership and onsite fitness room facilities Family friendly leave policies Company Social events

Safeguarding:

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.



The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

EDI Statement:

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.



Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

How to Apply:

To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.



The deadline for applications is 5pm Monday 21st July 2025. Please note that the vacancy may close early if there is a high volume of applicants.

Queries

Thank you for your interest. If you have any queries, or require support with your application, please contact careers@westhamunited.co.uk