Job Description

Ecommerce Assistant
Reporting To: E-Commerce Trading Manager
Location: Hybrid
Contract Type: Permanent
Hours per week: 40
Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.
Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike's passion for over 10 years.
From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it's why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it's what we care about other than great tea that makes us magical.
You can read heaps more information about us and our mission here:
About this Role:
An amazing opportunity to join the digital team of a leading ecommerce brand. This is an exciting and varied role supporting the Digital Team with various tasks to improve the website.
As Ecommerce Assistant you will be the day-to-day owner of birdandblendtea.com and play a key role in supporting our ecommerce strategy. You will be passionate about the world of ecommerce and about website experience - always looking out for new user experience trends and always questioning why the websites you use 'don't work right'!
You will be a people person, fostering great working relationships with key stakeholders, including our ecommerce lead, brand marketing teams, CRM and Customer Experience, to inform and support their goals to surprise and delight our customers
Operating as a hands-on problem solver, you will work closely with the Ecommerce Manager. You will be their trusted support, collaborator and facilitator while using your time with them to develop your own skills.
Key Responsibilities

• Own the publishing of products and updating of website content using Shopify (website platform).
• Own reporting and analysis of all relevant metrics to inform improved activity.
• Work with digital agencies and third-party sites (or internal channel owners) to manage tasks.
• Updating our blog and improving imagery and customer experience across the website.
• Helping to administer Shopify apps & implement website updates.
• Assisting the Brand Team to bring new products, campaigns and marketing activity to life across digital channels.
• Conduct SEO fixes & reporting activities
• General administrative / ad hoc tasks to support the Digital Team.

About You
This is a role for passionate self-starters who really want to be in an environment where they can learn & build skills for their future career.
We are looking for driven individuals with a keen passion to learn and an ambition to deliver results. This person will need a solid understanding of websites (ideally ecommerce) and will be able to learn new technologies & skills quickly.
You will have a commercial & analytical mindset being able to interpret briefs & problem solve on a day-to-day basis. You'll be extremely organised and good at prioritising multiple tasks & responsibilities.
You will be able to offer the following skills and experience

• Passion and tons of it! For tea (but not essential!), digital media, technology, customer service, food, creative skills, business, people, or all of the above!
• Drive and initiative, willingness to get stuck in where needed
• Organised and proactive in your approach to your own work and development.
• Comfortable working with technology but with a creative mind too.
• Thrive in a busy environment & consistently perform to a very high standard.
• Previous experience setting up, maintaining or working on a website - be this for fun or for previous roles.
• An analytical mindset - used to working with numbers and / or spreadsheets.
• Excellent written/verbal communication skills .
• Endless enthusiasm and positivity. You leave people feeling energised and with more clarity about what they should be doing and why they're doing it.

Are there any perks?
Of course there are, for all the hard work you will get:

• We are proud to be a Sunday Times Best Places To Work 2024 employer.
• Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
• Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
• Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
• Your birthday off!
• Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
• Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all..
• Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
• Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
• Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
• Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
• Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
• Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
• Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
• We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.

Skills Required