Job Description

Job Summary:

Provide pre-sales, in-sales, and after-sales services to customers through email, phone, and online channels etc,. Handle customer issues and complaints effectively, ensuring service quality, improving the customer experience, and enhancing brand image.

Responsibilities

:

Customer Support

: Provide professional product consultation and after-sales support to customers via email, phone, and online chat.

Order Management

: Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met.

Problem Solving

: Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image.

Address customer complaint

: Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively.

Feedback Collection

: Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services.

Team Collaboration

: Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs.

Other tasks:

Perform other tasks as required.

Qualifications

:

Education

: Bachelor degree , preferably in a related field.

Experience

: 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform.

Language Skills

: Fluent in German and English communication skills, both written and spoken; knowledge of other languages is a plus.

Skills

: Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities.

Personal Traits

: Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure.
Job Type: Full-time

Pay: 24,500.00-25,000.00 per year

Work Location: In person