Ecommerce Customer Support Job in Smokemax Reill Staion

Ecommerce Customer Support

Glasgow, SCT, GB, United Kingdom

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Job Description

About the Role

We're looking for a proactive and detail-oriented

E-commerce Support Executive

to join our growing team. This role is central to the day-to-day running of our online store , ensuring customers receive excellent service and that orders, products, and systems run smoothly.

You'll work closely with operations, and logistics to support the full e-commerce journey--from customer enquiry to successful delivery.

Key Responsibilities

Respond to customer enquiries via email, live chat, and phone Process orders, refunds, returns, and exchanges Liaise with couriers and suppliers to resolve delivery issues Monitor orders for errors, fraud, or fulfilment issues Assist with reporting on customer issues and common trends
About You

Previous experience in an e-commerce or customer support role (preferred) Confident communicator with excellent written English Highly organised with strong attention to detail Comfortable working with software platforms Able to manage multiple tasks in a fast-paced environment
Desirable (but not essential)

Experience with CRM or helpdesk systems (e.g. Gorgias, Zendesk, Freshdesk) Understanding of online payments, shipping, or returns processes Interest in fitness.
Job Type: Full-time

Pay: Up to 13.70 per hour

Expected hours: 40 per week

Benefits:

Casual dress On-site gym On-site parking Store discount
Work Location: In person

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