Job Description

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values -- Gaia, Quality not Quantity, Activism, Culture & Heritage -- guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you.

ABOUT THE ROLE

We are excited to offer an opportunity for an Ecommerce Manager to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office.


Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience.

KEY REPSONSIBILITIES

Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e-commerce operations, overseeing both front-end and back-end website management, supply chain, fulfilment and customer service. Managing Japan partner instructions and guidelines, coordinating activities related to Japan locale operations to ensure seamless collaboration and execution. Monitoring, tracking, and reporting on all Japan locale revenue, sales, and expected targets, ensuring key milestones for online revenue are met. Conducting competitor benchmarking to analyse market positioning, pricing strategies, and promotional tactics within the Japan e-commerce landscape. Managing the day-to-day operations of Japan ecommerce team, prioritizing workloads according to business needs while ensuring optimal website performance. Overseeing the execution of website merchandising assets and data management, ensuring seamless delivery and adherence to project timelines. Tracking and analysing sales performance, conversion rates, and other key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with internal and external stakeholders, ensuring clear communication regarding project status and operational activities. Responsible for the maintenance of online processes and guidelines for the internal website teams and Japanese partners.

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

PROFILE & KEY SKILLS

7 Years experience Management: Strong leadership experience with a track record of successful team and project management. Technical Expertise: Proficient in B2C platforms, Salesforce Commerce Cloud (SFCC), HTML, XML, and SEO. Analytical Skills: Extensive experience in data reporting and analysis using SAP and Excel to inform strategic decisions. Design & Customer Experience: Expertise in UI, UX, and Customer Experience (CX) to enhance user engagement and satisfaction. Japanese (Mandatory)/ Chinese (Preferred but not essential)/ English (Mandatory)

BENEFITS

Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this

link