Job Description

JOB FUNCTION

We're looking for a proactive, detail-focused Ecommerce Manager to drive our website growth and ensure a

seamless customer journey from product discovery to delivery.

Essential duties

Oversee and maintain all product listings on the ecommerce platform (e.g., WordPress/WooCommerce).

Manage and set up visual assets, ensuring high-quality product imagery using design software.

Coordinate website promotions, including banners, pop-ups, discount codes and BOGOF offer.

Supervise and manage customer service enquiries.

Manage returns and exchange processes.

Coordinate with TNT, DPD, FedEx to ensure reliable drop offs and pickups from our branches.

Monitor and manage inventory levels.

Track and report on ecommerce performance to leadership.

Contribute to marketing efforts including Google and email advertising.

Build and coordinate with leadership on ecommerce and website strategy and growth.

Work with website developers to improve navigation and SEO of site

SKILLS & QUALIFICATIONS

Experience managing content on WordPress & WooCommerce platforms.

Competency in design software such as Photoshop.

Excellent organisation, written and verbal communication skills.

Confident handling both customer interactions and operational tasks.

Experience with Google Analytics and Microsoft Office Suite.

Experience with Google & social media adverts.

Desirable:

Previous ecommerce or retail experience, ideally in agricultural or horticultural sectors.

Knowledge of ecommerce best practices and current online shopping trends.

BENEFITS

Up To 35 Days Holiday

Free Parking

Staff Discount

Life Assurance

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking
Schedule:

Monday to Friday Overtime
Ability to commute/relocate:

Newton Abbot TQ13 0BY: reliably commute or plan to relocate before starting work (preferred)
Experience:

E-commerce: 2 years (preferred)
Work Location: In person

Reference ID: EC25
Expected start date: 26/08/2025