Job Description

We are seeking a proactive and hands-on

E-Commerce Operations Manager

to oversee the daily running of our growing online business. This role requires a fast learner with strong leadership, organisational, and problem-solving skills who can manage teams, coordinate activities across departments, and ensure the smooth and efficient operation of the business.

The successful candidate will report directly to the Director, with a clear pathway to progress into a

Director-level leadership position

, eventually taking on full operational and strategic responsibilities.

Operations & Leadership

Oversee the

day-to-day operations

across all e-commerce functions, including sales, marketing, warehouse, customer service, and procurement. Lead and support departmental teams, ensuring smooth workflows, accountability, and productivity. Act as the

main point of contact

for operational queries, escalations, and issue resolution. Monitor performance metrics, identify bottlenecks, and implement improvements. Develop and maintain

standard operating procedures (SOPs)

to ensure consistency and efficiency. Ensure all orders, stock movements, and deliveries are processed accurately and on schedule.

Team Management & Growth

Manage, coach, and mentor team leaders to maintain high levels of engagement and performance. Oversee

recruitment, onboarding, and training

for new staff across departments. Foster a collaborative, proactive, and high-performance culture throughout the organisation.

Strategic Coordination

Work cross-functionally with marketing, logistics, compliance, and finance to align operational goals. Support the Director in developing and executing business growth strategies. Identify and lead

process improvement initiatives

to enhance efficiency and profitability. Produce regular

performance and operational reports

for senior management.

Problem-Solving & Adaptability

Step into any department as needed to

support or troubleshoot operational issues

. Make real-time decisions to resolve day-to-day challenges. Maintain strong relationships with suppliers, partners, and internal stakeholders.

Qualification & Skills

Strong experience in

e-commerce operations or business management

, with proven leadership experience. Solid understanding of

e-commerce processes

such as fulfilment, marketing, inventory, and customer service. Excellent communication, leadership, and people management skills. Ability to

interpret data and KPIs

to drive operational improvement. Quick to learn, adaptable, and confident taking ownership across multiple areas. Strong problem-solving and decision-making abilities. Ambition and capability to

progress into a Director-level position

.

Why Join Us

Opportunity to take a

key leadership role

in a fast-growing e-commerce company. Direct mentorship from senior management with a defined route to progression. Exposure to all aspects of the business and a collaborative working environment. Competitive salary and strong professional development prospects.
Job Type: Full-time

Pay: 48,000.00 per year

Application question(s):

Can you tell us about your experience managing day-to-day operations in an e-commerce or multi-department business? What types of teams have you managed (e.g. warehouse, customer service, marketing, operations)? This position involves close collaboration with the Director and potential progression into that role -- how do you feel about taking on that level of responsibility?
Work Location: In person