Job Description

Studiocanal Kids & Family

is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise.

Studiocanal Kids & Family

is also part of the Studiocanal group,its most famous IP being

Paddington Bear.

? Marketreach

is the B2C branch of

Studiocanal Kids & Family

- we currently run a store at Paddington station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop https://store.paddington.com





We have a friendly close-knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).



We are seeking an enthusiastic, data driven and results-oriented

E-commerce and Retail manager

based in

London

be part of the the retail division. Reporting to the

VP Retail,

you will be responsible for

Key missions & Skills :

Retail & E-Commerce Expertise

Strong understanding of

omnichannel retail operations

, including both physical store and online store management. Experience with

e-commerce platforms

(e.g., Amazon or other pure players) Knowledge of

digital merchandising

, product lifecycle online, and customer journey optimization.

2. Leadership & Collaboration

Proven ability to

lead cross-functional teams

, including store staff and digital teams. Strong interpersonal skills to collaborate with

marketing, IT, logistics, and HR

. Experience in

recruiting, training, and developing

team members.

3. Customer-Centric Approach

Strong focus on

customer experience

, both in-store and online. Ability to implement and monitor

customer service standards

across channels. Understanding of

UX/UI principles

for e-commerce platforms.

4. Analytical & Strategic Thinking

Ability to analyze

sales data, KPIs, and customer behavior

to inform decisions. Tracking consumer journey and

optimize conversion

Proficiency in

forecasting, inventory planning

, and demand analysis. Strategic mindset to align retail and e-commerce goals with broader business objectives.

5. Operational Excellence

Experience in

process optimization

, logistics coordination, and supply chain management. Familiarity with

loss prevention strategies

and compliance procedures. Ability to manage

day-to-day operations

efficiently, including reporting and audits.

6. Digital Marketing & Sales

Understanding of

digital marketing channels

(SEO, SEM, email, social media, CRM). Ability to coordinate

online campaigns and promotions

with retail events. Familiarity with

conversion rate optimization

and cart abandonment strategies.

7. Technical & Tools Proficiency

Comfortable using

retail POS systems

, ERP tools, and e-commerce CMS. Proficiency in

Excel, Google Analytics

, and reporting dashboards. Knowledge of

compliance tools

and documentation (e.g., RAMS, compliance reports).
8.

Organizational & Time Management

Strong organizational skills to manage multiple responsibilities and outlets simultaneously. Ability to prioritize tasks, meet deadlines, and adapt to changing business needs.

Key qualifications

3 to 5 years experience in e-commerce retail, preferably in the IP industry, or an entertainment group. Solid commercial and retail acumen & vision Strong interest in the brand. Experience with inventory management and supply chain management Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools. Excellent analytical skills and proficiency with CRM software and MS Excel. Knowledge of UX/UI principles and how they impact online sales. Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry. Strong interpersonal and communication skills, able to build trusted relationships at all levels. * Transparency, open-minded and team player