Job Description

Company Description
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

This is an exciting new opportunity to join Taylor & Francis' leading Open Access Books Programme as an Editorial Support Coordinator, within our dedicated Open Access Books Team.
This role is part of a small, centralised squad responsible for administrating open access book invoicing and payments on behalf of the books editorial department. There is a particular focus on some key open access book processes, such as working with editorial and customer services team to raise invoices, dealing with research funder requirements, and liaising directly with our authors and internal teams on open access book invoicing queries. The role is designed to contribute to a first-class experience for our authors, editors, and contributors, as well as libraries, research funders, and other key stakeholders during the open access commissioning to publication journey.
What you'll be doing:

• Responsible for managing the open access book invoicing process, including gathering payment information from editorial teams, liaising with internal customer service team for raising invoices, and dealing with additional funder requirements and queries.
• Co-ordinating the completion of additional funder compliance paperwork with other internal vendor teams.
• Track open access book payments and follow up on issues or outstanding payment in a timely fashion.
• Provide the key point of contact for internal and external queries on open access book invoicing and payment.
• Liaise with other departments across T&F and the broader Editorial Division to troubleshoot questions/problems, and ensure knowledge is shared, guidance documentation is updated (as appropriate), and standards are applied consistently within relevant process.
• Working closely with other members of the OA Books Team, to proactively ensure balanced and efficient workflows.
• Develop sufficient knowledge of key systems (such as STREAM, Salesforce, and SAP), as well as a broader understanding of the wider Open Access Book landscape.

Qualifications
Qualifications

• Good knowledge of Microsoft Office (Word, Excel, Outlook etc.)
• Capacity to learn new systems quickly and efficiently
• Capacity to adapt to meet the evolving demands of the editorial department

Skills and Behaviours Required:

• Excellent team-working skills, and a collegiate approach to working
• Attention to detail
• Willingness to take responsibility for own work
• Good solution finding
• Able to handle and communicate information professionally
• Communication (verbal and written) to internal and external contacts
• Commercial awareness and customer focus

Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at conference - you get the flexibility and support to work from home or remotely.
Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Milton Park, Oxfordshire office to ensure that as a balanced worker they can make it to our office location to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
Closing Date: Applications will close on 1st December 2025
What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis
If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:
Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.
To find out more about our business and the great career opportunities please go to our Careers Site:

Skills Required