Job Description

Closing Date: 05.10.25
Shortlisting to take place in the week following closing date: commencing 06.10.25
Interview expected to take place in the week following shortlisting: commencing 13.10.25
An exciting opportunity has arisen to join the Education Service, as part of the Business Development and Governance Team at Bradford Teaching Hospitals NHS Foundation Trust.
The post holder will support the Mandatory Training Team to provide a range of administrative functions primarily focused on the Electronic Staff Record (ESR)system used within the Trust.
The Education department operates within Field House at Bradford Royal Infirmary.
Main duties of the job
The post holder will provide a first point of contact service for all Trust staff relating to ESR, including queries related to eLearning and course bookings. They will also be the first point of contact for Subject Matter Experts to create courses within ESR. The post holder will be required to understand mandatory training requirements and offer advice to staff.
Providing a first-contact troubleshooting service for problems within the teaching, training, and meeting rooms within Field House Education Centre, they refer issues to appropriate staff where this is necessary. The role requires the undertaking of opening up, room setup, and closing down routines and is responsible for a range of tasks involved in maintaining the general operation of the centre.
To undertake a wide range of administrative tasks to support the wider functions of the department. There is also a requirement to have a good working knowledge of the reception service to cross cover where required.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Details
Date posted
22 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
389-25-7462424
Job locations
Bradford Royal Infirmary
Bradford
BD9 6RJ
Job description
Job responsibilities
Undertake administrative tasks relating to the Trusts e-Learning System (LMS) but not restricted to:

• Troubleshooting of day-to-day routine and non-routine problems
• Provision of training and support to users of the system
• Administer user accounts for the LMS including data clean up tasks
• Produce and process attendance sheets for courses held in the facility.
• Support Subject Matter Experts in preparation of courses.
• Record instances of Did Not Attend (DNA) on the database and notify appropriate managers.
• Support the Senior Education Administrator in the preparation of Business Intelligence Reports.
• Support the Senior Education Administrator in ensuring the correct competency mapping for all positions and manage exemptions.
• Support the Senior Education Administrator in ensuring compliance with Trust Induction for new starters, including all areas of mandatory training for new starters.

Job description
Job responsibilities
Undertake administrative tasks relating to the Trusts e-Learning System (LMS) but not restricted to:

• Troubleshooting of day-to-day routine and non-routine problems
• Provision of training and support to users of the system
• Administer user accounts for the LMS including data clean up tasks
• Produce and process attendance sheets for courses held in the facility.
• Support Subject Matter Experts in preparation of courses.
• Record instances of Did Not Attend (DNA) on the database and notify appropriate managers.
• Support the Senior Education Administrator in the preparation of Business Intelligence Reports.
• Support the Senior Education Administrator in ensuring the correct competency mapping for all positions and manage exemptions.
• Support the Senior Education Administrator in ensuring compliance with Trust Induction for new starters, including all areas of mandatory training for new starters.

Person Specification
Experience
Essential

• Substantial previous administrative or office experience

Desirable

• Experience of working in an NHS environment

Skills
Essential

• Good verbal and written communication skills
• Computer literate with knowledge of Word, Excel and PowerPoint
• Good organisational skills and attention to detail
• Ability to work alone or as part of a team
• Ability to manage own workload and prioritise
• Ability to remain calm under pressure

Knowledge
Essential

• Understanding of Information Governance and Confidentiality

Desirable

• Knowledge of ESR training systems
• Knowledge of Mandatory Training within the NHS
• Communication skills training

Qualifications
Essential

• GCSE grades A-C in maths and English or equivalent
• NVQ Level 3 in Business Administration (or equivalent experience)

Desirable

• Training/Qualification in Microsoft Office Systems

Values and Behaviours
Essential

• We are one team
• We care
• We value people

Person Specification
Experience
Essential

• Substantial previous administrative or office experience

Desirable

• Experience of working in an NHS environment

Skills
Essential

• Good verbal and written communication skills
• Computer literate with knowledge of Word, Excel and PowerPoint
• Good organisational skills and attention to detail
• Ability to work alone or as part of a team
• Ability to manage own workload and prioritise
• Ability to remain calm under pressure

Knowledge
Essential

• Understanding of Information Governance and Confidentiality

Desirable

• Knowledge of ESR training systems
• Knowledge of Mandatory Training within the NHS
• Communication skills training

Qualifications
Essential

• GCSE grades A-C in maths and English or equivalent
• NVQ Level 3 in Business Administration (or equivalent experience)

Desirable

• Training/Qualification in Microsoft Office Systems

Values and Behaviours
Essential

• We are one team
• We care
• We value people

Skills Required