Job Description

Now is an exciting time to join MediPro, one of the UK's leading independent medical training providers. Proudly based in the Northeast, we've been delivering high-quality clinical education across the UK for over 15 years.

Originally established to support the remote, offshore, and diving medical sectors, we have since grown to become a national provider of apprenticeships across a variety of healthcare sectors including ambulance, dental, pharmacy, and care. Our strong partnerships with key NHS Trusts, including North Tees Hospital, East of England Ambulance Service, and London Ambulance Service, have helped thousands of learners launch and progress in their healthcare careers.

We are currently seeking an experienced Education Administrator to join our Stockton centre on a

14-month fixed term contract

to cover maternity leave. This is a fantastic opportunity to play a vital role in supporting learners and ensuring the smooth delivery of high-quality education. If you want to work for a company with a strong vision, a fun culture, and a passion for education, we would love to hear from you.

Benefits

Working with MediPro comes with some excellent benefits such as:

6 weeks annual leave + bank holidays CPD opportunities Time off for giving blood and bone marrow donation Pension scheme Part of a strong team with excellent values

Job Purpose

As the Education Administrator, you will report to the Senior Management Team and act as the first point of contact for learners, ensuring they receive exceptional support via phone, email, and face-to-face interactions. You will also be responsible for the day-to-day operations of the centre, including compliance, course administration, logistics, and tutor coordination.

You may undertake a wide range of tasks from all of these areas.

Key areas

To act in accordance with Medipro's Policies and Procedures Welcome learners into the centre and process registration paperwork in good time. Manage the administration processes for all courses in the centre efficiently and in a timely manner following Medipro processes and awarding body requirements. Co-ordinate the logistics of the building, with relation to contractors, learner rest breaks, classroom allocation and any other visitors. Responsible for stock of stationary in the centre and purchasing equipment/other goods where required, including photocopier and basic IT equipment. Welcome and register learners upon arrival, processing all documentation efficiently. Prepare course and classroom documentation as per guidance. Monitor and report learner attendance; support tutor scheduling and marking allocations Assist MIS team with endpoint assessment planning and onboarding as required Communicate tutor travel and accommodation requirements to the HR Team Liaise with external stakeholders (e.g. employers) regarding course dates and learner allocation Administer exams, assessments, and invigilation where required Manage learner documentation post-course Ensure all centre documentation is completed and stored in accordance with Medipro procedures. Maintain internal trackers and report on outstanding tasks weekly. Support with centre upkeep including noticeboards, whistleblowing box, and security. Log incidents with HR and ensure compliance with all statutory and mandatory training.

Essential

- Recent experience in administration

- Excellent verbal and written communication skills

- Strong data entry and record-keeping with high attention to detail

- Excellent customer service and professional telephone manner

- Ability to manage time and prioritise tasks independently

- GCSEs (or equivalent) in English and Maths

- Level 3 administration qualification or equivalent experience

- Strong working knowledge of Microsoft 365

- Ability to maintain confidentiality and work well in a team

- Being able to solve problems and anticipate potential issues

- Experience of building relationships and working collaboratively with external organisations

Desirable

- Experience working with apprenticeship and learner programmes

- At least 1 years of experience in an educational or training environment

- Working knowledge of CMS/database systems

- Understanding of safeguarding and Prevent

- Willingness to undertake invigilator training

- Experience or knowledge of professional bodies

- Experience with Aptem or BUD learner operating systems

MediPro Limited is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities.

Address: Car essential due to location

Hours: Monday to Friday 37.5 hours

Education: English and maths preferred - GCSE or equivalent grade C/4 or above

Experience: 2 years Customer Service and Administration experience

Language: English

Job Types: Full-time, Fixed term contract
Contract length: 14 months

Pay: 24,000.00-26,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 2 years (required) Administrative: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 01/08/2025
Reference ID: StocktonEducationAdministrator 2025 FXTM
Expected start date: 08/09/2025