Job Description

What you'll bring to the team:
Ready to inspire the next generation of chocolate explorers?
We're looking for a creative and hands-on Education and Heritage Centre Manager to join the Cadbury World team. You'll oversee our Education Centre and the Bournville Experience heritage zone, helping shape the future of one of the UK's most iconic attractions.
What you'll do:

• Lead and support the Education Team to deliver brilliant talks and workshops for schools and educational groups.
• Manage the booking process and maximise school visits to fill our education spaces.
• Take ownership of heritage displays, collating artefacts and curating engaging stories that bring Cadbury history to life.
• Ensure all education rooms are safe, clean, technically sound and guest-ready every day.
• Monitor guest feedback and drive continuous improvement across talks, workshops and heritage experiences.
• Recruit, train and develop the Education Team, ensuring everyone has the tools and confidence to deliver magic.
• Collaborate with other departments across Cadbury World to support attraction-wide success.
• Handle education guest complaints in line with policy, turning challenges into opportunities for better experiences.
• Develop and deliver new heritage talks and tours, making our story more accessible and exciting for every visitor.

This is a full-time, permanent role, working Monday to Friday. This will include an ad hoc weekend day for heritage work.
Qualifications & Experience:

• Graduate calibre with experience in an educational or visitor attraction setting.
• Strong public speaking and communication skills.
• Business and commercial awareness in a consumer environment.
• Confident with Microsoft Office (Excel, PowerPoint, Word).
• Experience with booking systems desirable.
• Skilled at motivating, guiding and developing teams to reach their full potential.
• Strong accountability, organisational skills and attention to detail.
• Knowledge of Health & Safety responsibilities and risk management.

Benefits:

• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass - giving you and 5 others a Merlin annual pass
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: From GBP 30,000.00/Yr.

Skills Required