Job Description

Closing date: 24th December 2025
Shortlisting to commence: 29th December 2025
Interviews to take place: W/C 5th January 2026
Working as part of a small team, the Education Receptionist is responsible for providing a front-line, customer-focused, and high-quality service to staff and users of the Education Department. The role also involves a range of administrative tasks supporting the remit of the Education Service and undertaking administrative tasks relating to the efficiency of the department.
Main duties of the job
The Education Receptionist provides a vital front-line customer service role within the Education Service. Based at Field House training reception they provide services both in person, through e-mail and by phone, covering centre opening hours. Providing a first-contact troubleshooting service for problems within the teaching, training, and meeting rooms within Field House Education Centre, they refer issues to appropriate staff where this is necessary. The receptionist will also manage the departments room booking system, working with both internal and external staff to ensure the smooth running of our meeting rooms.
The post holder will also support with managing resources across the department and gain experience of using our Trust's Oracle system to source consumables and place orders, with the opportunity to work with procurement and finance colleagues. They will also gain experience of using the Trust's E-Learning System.
They will undertake a wide range of administrative tasks to support the wider functions of the department.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Details
Date posted
10 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
389-25-7668509
Job locations
Bradford Royal Infirmary, Field House
Duckworth Lane
Bradford
BD9 6RJ
Job description
Job responsibilities
Customer Service

• Staff the Education Service reception
• Meet, greet, and direct visitors and service-users in an efficient, welcoming, and polite manner
• Respond to enquiries made in person, by phone, e-mail, or post, referring to appropriate colleagues where necessary

Facilities

• Ensure the tidiness of the reception desks and environment
• Ensure the tidiness of the rooms within the Education Centre
• Participate in the afternoon room check routines
• Ensure the necessary support to trainers and facilitators in terms of room preparation and hospitality, providing basic technical support where required
• Report any defects or faults within the Service, to the relevant person
• Make and monitor bookings using the Education Service Room Bookings System

Administrative

• Undertake administrative tasks relating to the Trusts Oracle and E-Learning System (LMS)
• Opening and processing of incoming post for the Service
• Provide an efficient photocopying service to Education Staff
• Produce, maintain, develop and adhere to Standard Operating Procedures (SOP) for the administrative procedures of the department
• Manage departmental deliveries
• Support Education teams with ad hoc administrative tasks

Quality and Professional Standards

• Maintain communication and reporting in line with Education Service arrangements
• Ensure professional standards in appearance, behaviour and interaction with colleagues and service users
• Contribute to Education Service meetings, reviews and discussions on occasion.
• Contribute to improvements in service

Job description
Job responsibilities
Customer Service

• Staff the Education Service reception
• Meet, greet, and direct visitors and service-users in an efficient, welcoming, and polite manner
• Respond to enquiries made in person, by phone, e-mail, or post, referring to appropriate colleagues where necessary

Facilities

• Ensure the tidiness of the reception desks and environment
• Ensure the tidiness of the rooms within the Education Centre
• Participate in the afternoon room check routines
• Ensure the necessary support to trainers and facilitators in terms of room preparation and hospitality, providing basic technical support where required
• Report any defects or faults within the Service, to the relevant person
• Make and monitor bookings using the Education Service Room Bookings System

Administrative

• Undertake administrative tasks relating to the Trusts Oracle and E-Learning System (LMS)
• Opening and processing of incoming post for the Service
• Provide an efficient photocopying service to Education Staff
• Produce, maintain, develop and adhere to Standard Operating Procedures (SOP) for the administrative procedures of the department
• Manage departmental deliveries
• Support Education teams with ad hoc administrative tasks

Quality and Professional Standards

• Maintain communication and reporting in line with Education Service arrangements
• Ensure professional standards in appearance, behaviour and interaction with colleagues and service users
• Contribute to Education Service meetings, reviews and discussions on occasion.
• Contribute to improvements in service

Person Specification
Qualifications
Essential

• GCSE Maths and English

Desirable

• Customer service qualification
• ITQ or similar qualification in Microsoft office skills

Experience
Essential

• NVQ Level Business Administration or an equivalent qualification/level of knowledge gained through experience
• Previous administrative / office experience in a NHS setting

Desirable

• Experience of working within a customer service environment
• Experience of working with the Electronic Staff Record
• Understanding of mandatory training

Skills
Essential

• Good communication skills
• Attention to detail and ability to organise self
• Ability to work as part of a team

Knowledge
Essential

• Understanding of Information Governance and Confidentiality
• Understanding of Equality, Diversity and Inclusion

Person Specification
Qualifications
Essential

• GCSE Maths and English

Desirable

• Customer service qualification
• ITQ or similar qualification in Microsoft office skills

Experience
Essential

• NVQ Level Business Administration or an equivalent qualification/level of knowledge gained through experience
• Previous administrative / office experience in a NHS setting

Desirable

• Experience of working within a customer service environment
• Experience of working with the Electronic Staff Record
• Understanding of mandatory training

Skills
Essential

• Good communication skills
• Attention to detail and ability to organise self
• Ability to work as part of a team

Knowledge
Essential

• Understanding of Information Governance and Confidentiality
• Understanding of Equality, Diversity and Inclusion

Skills Required