Job Description

Salary

Salary will be 28,029 per annum pro rata subject to knowledge, skills and experience.

Contractual hours

36.5

Package

Generous holiday allowances, flexible working, pension scheme.

Job category/type

Admin, Professional, Managerial

Date posted

15/12/2025

Job reference

Q11278

Education and Academic Services/Hubs

This role offers the opportunity for hybrid working - some time on campus and some from home.

We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.

These new full and part-time (0.9 FTE) posts are available from January on a fixed term basis until July 2026.

This position could be an opportunity for an internal secondment, with approval from your current line manager.

Summary of the role

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Assistant to join our dynamic Education Support team.

Do you enjoy direct contact with people?


Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?


Do you enjoy providing administrative support?


Are you fantastic at organising, communicating and making things run smoothly?


Do you want to work for an excellent employer with some fantastic career and training opportunities?


If so, our Education Support Assistant role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University?

Click here to find out from our current staff.

Position Details:

Roles: Education Support Assistant

Salary: Starting from 28,029 (pro rata) on Grade C, based on qualifications and experience

Hours: Full and part-time/job share hours considered

Contract: Fixed-term opportunities availability

Interviews are expected to take place mid-January.

About the Role:

As key members of the Education Support team on either our Streatham or St Luke's campuses, you'll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

Flexibility to work across various service areas and Information Point locations within the University.

About You:

We are looking for dynamic and committed individuals with:

Strong desire to build a career in administration and customer services.

Experience working independently and as part of a team.

Excellent customer service skills.

Adaptability in a culture of change and growth.

How to Apply:

To be part of our team, visit www.exeter.ac.uk/jobs and apply online.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as full-time for the first 6 months whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

39 days leave per year


options for flexible working


numerous discounts at leading retailers


onsite gyms on all of our campus' and a cycle to work scheme


sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy


stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information, contact Dominic Brendell on D.Brendell@exeter.ac.uk.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024