Job Description

Location: Hybrid/Kings Hill, Kent
Salary/package: 24,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
As an Education Systems Consultant at EiS, you'll gain hands-on experience with leading MIS platforms while making a real impact in schools. With full training, ongoing support, and a collaborative team, this is your chance to grow your expertise and shape the way schools work every day.
Who we are
EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.
Why this role matters
The successful candidate will play a vital role in ensuring schools can confidently use and maximise their MIS platforms, including SIMS, Arbor, Bromcom and FMS. By providing expert guidance, troubleshooting issues, and supporting key statutory processes, you'll help schools operate smoothly and effectively. This role is central to empowering staff, improving efficiency, and driving positive outcomes across the education system.
What you'll be doing

• Provide professional, friendly, and knowledgeable support to schools using MIS platforms such as SIMS, Arbor, Bromcom, and FMS.
• Investigate system issues or support requests and determine the most effective solutions or escalate when required.
• Advise schools on best practices to optimise MIS usage and improve processes.
• Support schools in completing statutory returns and generating accurate reports.
• Communicate software updates and developments to schools in a clear and timely manner.
• Ensure all support activity is documented accurately and in line with standards and procedures.
• Liaise with schools to assist with system migrations and enable SIMS Next Gen adoption.
• Collaborate with colleagues and senior consultants to resolve complex issues and share knowledge.
• Develop personal expertise through training, continuous learning, and embracing new systems.

What we're looking for

• Excellent interpersonal and communication skills, both oral and written
• Previous customer service experience
• Strong knowledge of Microsoft Office applications
• Knowledge of MIS, particularly Sims, Arbor and Bromcom is desirable but not essential
• A strong team player with brilliant research, analytical and interpretive skills.

What you'll get in return

• Salary of 24,500 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme with minimum 3% employee and 6% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive well-being programme
• Tailored learning and development support with real opportunities to progress

Why CSG?
Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over 800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over 77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Skills Required