Job Description

Customer Guide - Andover

About the Role

We are looking for a confident and customer-focused Customer Guide to join our team at our Abergavenny store. In this role, you will deliver outstanding customer service, provide expert advice on EE products and services, and build lasting customer relationships that drive both satisfaction and sales performance.

About Mobile Thinking (EE Franchise)

Mobile Thinking is a proud EE franchise partner. EE has been recognised as the UK's best network for eleven consecutive years by RootMetrics, reflecting our commitment to quality, reliability, and customer experience. We foster a supportive, high-performance culture that encourages development, teamwork, and progression.

Key Responsibilities

Deliver exceptional customer service at every interaction Understand customer needs and recommend suitable EE products and services Build and maintain strong customer relationships Achieve and exceed individual and store sales targets Maintain up-to-date product and service knowledge Provide basic technical support and guidance to customers
What We're Looking For

Previous experience in customer service or sales Strong communication and interpersonal skills Ability to perform in a fast-paced retail environment Interest in mobile technology (training provided) Target-driven, positive, and eager to learn
Salary & Benefits

30,000 OTE based on a 37.5-hour workweek Friends & family discounts Clear opportunities for career progression within the business
Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: 37.5 - 40 per week

Benefits:

Company pension Employee discount Store discount
Licence/Certification:

Driving Licence (required)
Willingness to travel:

50% (preferred)
Work Location: In person